ISR Field Services Representative - Senior
About The Position
Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C 2I SR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team. We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance—where reliability, security, and performance are paramount. Specifically, we are looking for a TS/SCI cleared Field Service Representative (FSR) - S enior to support this mission at Kadena Air base, Japan . Responsibilities: As a Field Services Representative - Senior , you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include: Plans and leads field service operations for major C2ISR system installations, pre-deployments, deployments, and crew change-outs as member of global mobility/rapid deployment team, as outlined in PRDs and Peraton FSR Framework. Drives the strategic implementation of advanced setup, configuration, operational testing, and comprehensive troubleshooting methodologies for C2ISR systems and components (RF and networking equipment). Functions as a technical expert in optimizing teardown, packing, and shipping processes, including complex Return Material Authorization (RMA) procedures. Oversees the provision of on-site training to ensure comprehensive technological knowledge transfer to end-users on C2ISR system operations, configuration, and troubleshooting. Provides expert guidance to FSRs, project managers, and Government personnel on complex field service challenges, system integration issues, and technical support best practices. Evaluates the overall effectiveness of FSR support, identifying trends, and recommending major changes to enhance efficiency, system uptime, and mission impact. Mentors and supervises journeyman and junior FSRs, fostering skill development and ensuring consistency in field service quality and adherence to best practices. Leads collaboration with key technical staff, logistics , and engineering teams to align field service activities with broader C2ISR objectives and PRD requirements. Architects and authors comprehensive Field Maintenance and Support Reports (FMSRs) summarizing deployed FSR activities, completed repairs, and outstanding issues/trends for Government attention. Establishes and enforces adherence to established FSR guidelines, quality standards, and all regulatory requirements as defined in PRDs.
Requirements
- Previous experience as a Field Service Representative (FSR) or similar role supporting a DoD customer at the C CMD leve l
- Minimum of 8 years’ experience with BS/BA OR 16 years without a degree OR 14 years with AS/AA OR 6 years ’ experience with MS/MA , OR 3 years ’ experience with PhD .
- A current, active DoD security clearance at the TS/SCI level
- US citizenship is
Responsibilities
- Plans and leads field service operations for major C2ISR system installations, pre-deployments, deployments, and crew change-outs as member of global mobility/rapid deployment team, as outlined in PRDs and Peraton FSR Framework.
- Drives the strategic implementation of advanced setup, configuration, operational testing, and comprehensive troubleshooting methodologies for C2ISR systems and components (RF and networking equipment).
- Functions as a technical expert in optimizing teardown, packing, and shipping processes, including complex Return Material Authorization (RMA) procedures.
- Oversees the provision of on-site training to ensure comprehensive technological knowledge transfer to end-users on C2ISR system operations, configuration, and troubleshooting.
- Provides expert guidance to FSRs, project managers, and Government personnel on complex field service challenges, system integration issues, and technical support best practices.
- Evaluates the overall effectiveness of FSR support, identifying trends, and recommending major changes to enhance efficiency, system uptime, and mission impact.
- Mentors and supervises journeyman and junior FSRs, fostering skill development and ensuring consistency in field service quality and adherence to best practices.
- Leads collaboration with key technical staff, logistics , and engineering teams to align field service activities with broader C2ISR objectives and PRD requirements.
- Architects and authors comprehensive Field Maintenance and Support Reports (FMSRs) summarizing deployed FSR activities, completed repairs, and outstanding issues/trends for Government attention.
- Establishes and enforces adherence to established FSR guidelines, quality standards, and all regulatory requirements as defined in PRDs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
