ISP Telecommunications Customer Premise Technician - Level IV

Pearce Services • Milwaukee, WI

23h • $62,000 - $72,000

About The Position

At PEARCE, we've got a career for you!
Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.
Your Impact:
The Telecom Customer Premise Technician - Level IV plays a critical role in the installation, integration, and testing of fiber systems at customer premises. This position requires advanced technical skills, the ability to work independently, and strong communication skills to interact effectively with customers and team members.

Requirements

• Minimum 5+ years of installation experience in telecommunications or related fields.
• High school diploma and technical training; Verizon installation experience preferred.
• Proficient in laptop computer applications and MS Office Suite.
• Strong problem-solving skills and ability to follow instructions provided in various formats.
• Excellent verbal and written communication skills.
• Valid driver's license and ability to meet pre-employment background check requirements.
• Ability to comply with OSHA safety standards and company policies.
• Physical capability to lift 50lbs and work in various physical positions and environments.
• Willingness to travel and work flexible shifts, with expenses covered by the employer.

Responsibilities

• Execute detailed installation and testing of fiber systems according to Telco Standards.
• Demonstrate comprehensive installation skills on a variety of fiber system equipment.
• Work with transport equipment such as Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, and Juniper.
• Adhere to fiber installation standards and procedures.
• Interpret and implement Method of Procedures, order specifications, and technical documents.
• Ensure accuracy of all documentation and compliance with company policies.
• Conduct system testing and integration, interfacing with customers and vendors.
• Perform quality audits and validate compliance with industry standards.
• Manage project-related issues and provide solutions following defined processes.
• Generate and review project documents, including test records and completion reports.
• Install, modify, and remove telecommunications equipment and infrastructure.
• Conduct performance testing and resolve technical issues as needed.
• Perform other job-related tasks as required.

Benefits

• In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation.
• We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.
• Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option.
• To help you recharge, we have paid vacation and paid holidays.
• For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.
• To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED