ISP Telecommunications Customer Premise Technician - Level IV - Toledo, Ohio

Pearce Services • Toledo, OH

5d • $62,000 - $72,000

About The Position

At PEARCE, we've got a career for you! Join the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation’s critical infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation’s wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation, critical power and energy storage assets. Your Impact: The Telecom Customer Premise Technician - Level IV is required to perform detailed installation, integration, and testing of Customer Premise fiber systems and routers with minimum supervision.

Requirements

• Minimum 5+years’ installation experience or combination of experience and training as determined by company management. Prior leadership experiences required.
• High school diploma with two years technical school or a combination of training and experience related to telecommunications field installations.
• Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in standardized situations.
• Must have proficient laptop computer skills and experience with applications.
• Ability to fully understand all company/customer policies and procedures and safety requirements.
• Excellent verbal and written communication skills.
• MS Office (Outlook, Word, Excel, Teams) skills.
• Must have a valid driver’s license and be able to pass all pre-employment background checks and must be insurable.
• At Pearce safety is our number one concern. Candidates must be able to comply with OSHA Standards.
• Travel required in your home region utilizing a company vehicle. Must be able to work a variety of shifts and travel with overnight stays, if required.
• Must be able to vertically lift 50lbs. Required to stand, walk, climb ladders, and crawl in tight spaces.

Nice To Haves

• Verizon Installation experience a plus!

Responsibilities

• Must have mastered installation skills and testing per Telco Standards and be able to perform all the duties of the Level IV requirements with a high degree of competence and accuracy.
• Mastered comprehensive equipment installation skills on a wide variety of fiber system installations and performed system testing and integration.
• Knowledge and experience with transport equipment including Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, Juniper, etc.
• Deep understanding of fiber installation standards and procedures.
• Ability to read and follow Method of Procedures, order specifications, floor plans, equipment, and wiring documentation.
• Responsible for the accuracy of all documentation as required.
• Ability to interface with customers, vendors, and other company employees in the completion of, testing of, and turning up of equipment. Turn up and Integration system testing skills required.
• Elevated level of understanding of all company policies and practices, safety procedures, paperwork, and administrative requirements. Will review subordinate's time and expense documentation for accuracy and completeness.
• Comply with system update requirements of all company/customer installation documents.
• Ability to resolve any project related issues utilizing defined processes.
• Read, understand, and apply job/equipment specifications, installation documents, schematics, and test records. Demonstrated proficiency in generating MOP’s, High-risk activity reports, work schedules, test records, and project completion reports.
• Perform in-process and final quality audits to ensure all items meet or exceed industry and/or customer standards. Interact with all members of the organization including Installation, Engineering, Project Management
• Be capable of performing the following work operations/job activities without supervision or direction:
• Physically place, remove, or modify working and non-working equipment.
• Install Cable trays and/or racking from drawings and Engineering documents.
• Install Telecommunications equipment cabinets and frames, data servers, switches, routers, repeaters, bridges, gateways, multiplexers, transceivers, firewalls as required.
• Identify, label, measure, terminate and physically route the cables that supply AC and/or DC power or transmit data in various technical spaces.
• Conduct testing and document performance characteristics of hardware and software; determine efficiency, reliability, and compatibility with existing system.
• Perform test and turn-up as well as other integration activities.
• Resolve equipment and technical issues as they arise.
• Perform quality validation on in-process and completed work.
• Perform other duties as requested.
• Specific duties may vary or evolve over time based on business and client needs.

Benefits

• comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option
• paid vacation and paid holidays
• company-matching 401(k) Retirement
• Life Insurance
• Tuition reimbursement
• professional development training
• company vehicle
• phone, laptop, or tablet along with all necessary tools and safety equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees