ISM Client Authentication Support Manager

Brown Brothers Harriman & Co•Jersey City, NJ

12d•$100,000 - $155,000

About The Position

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Brown Brothers Harriman is currently recruiting a Client Authentication Support (CAS) Manager to join our Information Security Management Team. This role is focused on authentication best practices and tools; staying informed on industry evolution and bad actor threats; analysis of poor user behavior; opportunities for improvement; special handling of unique access requests; engagement with external clients experiencing challenges with authenticating to BBH platforms; recommending, solutioning and driving change. The ISM CAS Manager is a key contributor in the Information Security Division, driving oversight, governance and advancement of secure authentication and access to BBH’s platforms. This individual will act as a senior member of the team in user authentication activities and may lead a team of individuals. This individual will be required to collaborate closely with their global peers and be open to change within the organization. This individual is a strong global team member who sees the Division’s success as their own success. This individual is committed to building a future with ISM and BBH.

Requirements

BS/BA degree or equivalent job experience
Strong planning and process improvement background
Proven ability to analyze (KPIs), interpret performance metrics and identify trends to drive continuous improvements
Creative and effective problem-solving skills
Ability to communicate effectively
Ability to collaborate with others, mentor and coach
Ability to handle multiple priorities, while meeting deadlines
Highly motivated with ability to work independently

Nice To Haves

Knowledge of security administration technology, tools, platforms a plus
Experience in the related field (Identity & Access Control, Information Security, Operational Excellence) a plus

Responsibilities

Enhancing and instilling a strong security posture; protecting BBH and our clients’ data
Understanding, executing on and strengthening authentication best practices with BBH internal users and external clients
Understanding, owning and driving change of authentication tools and practices
Adhering to least privileged best practices in provisioning of access
Ensuring the individual and team members understand the why, what, how, and impact of activity executed on, lead by example
Monitoring activity to ensure timely remediation and identification of trends.
Establishing continuous oversight and on-going reporting of key risk indicators and business drivers
Ensuring CAS business processes are well defined and align with industry standards, best practices and client needs
Contributing to an environment focused on best-in-class security, controls, adherence to procedures, policies, and challenging the status quo
Collaborating closely with their counterparts to ensure a consistent security posture and environment across the global organization
Collaborates, engages and influences globally both within defined organization and more broadly within the Division and the Protect Pillar
Process Improvement: Leads process improvement initiatives and development of new workflows to improve security, efficiency, effectiveness and/or control
Ensures an organization focused on real-time execution, focused on process improvement and enhancing the overall product and meeting defined SLAs.
Ensures standard business processes are well defined and align with industry standards, best practices and client needs
Track and analyze key performance indicators (KPIs) to identify trends.
Measure performance and support data-driven decisions
Presenting key findings/recommendations/initiatives/progress in clear/concise communication forums
Create verbal and written presentations for technical and non-technical audiences

Benefits

BBH’s compensation program includes base salary, discretionary bonuses, and profit-sharing.
BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume