ISE Engineer
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About The Position
This group provides second/third level technical support within multiple disciplines: R/S, Security, Collaboration, Datacenter, Wireless, Service Provider (both hardware and software) to customers, partners, account teams, and other engineers via phone/email/ consultation to independently solve & debug product problems. As part of the team, you will join a team of 30-Tier 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues.
