ISD Global Support Specialist

Westinghouse Electric Company, LLC

4d•Hybrid

About The Position

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. As an ISD Global Support Specialist you will perform work across multiple areas (sites) and providing support to end-users on a variety of issues. Identify, resolve technical problems. Respond to escalated incidents as well as telephone calls, email, and chat requests for technical support from end-users. You will oversee the setup, configuration, troubleshooting, analysis and repairing of computer systems, computer peripherals, mobile devices, and telephones. Install, operate, test, maintain, diagnose, and monitor computer and support equipment operations by using advanced troubleshooting techniques and departmental procedures. You will report to the IT Team Lead and be located in our Columbia, SC office. This is a hybrid role. Tuesday, Wednesday, Thursday in office.

Requirements

Bachelor's Degree or High School Diploma plus 3 years of experience in related IT Field
MCSE Certification
Experience working with remote control software applications
Experience with Windows operating systems

Responsibilities

Check IT ticketing system throughout the day and resolve tickets within designated SLAs metrics.
Perform troubleshooting to resolve problems within manufacturing production, an office environment, and other sites (if required).
Installs, Moves, Adds, Changes to PC, peripherals, telephony, and printer devices.
Maintain goals set by manager – Includes Quarterly Reviews.
Responsibilities may include network monitoring, change coordination, configuration management, drawing documentation, and hardware/software upgrades.
Manage on call/afterhours support for responsible office and manufacturing locations (Where Applicable).
Order personal computer equipment and process invoicing using SAP / Ariba (Where Applicable).

Benefits

Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
401(k) with Company Match Contributions to support employees' retirement
Paid Vacations and Company Holidays
Opportunities for Flexible Work Arrangements to promote work-life balance
Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
Global Recognition and Service Programs to celebrate employee accomplishments and service
Employee Referral Program

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