IS Technology Specialist Lead

Ochsner Health • Lafayette, LA

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About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! As an IS Technology Specialist Lead, you will be a part of a team that leads the maintenance, troubleshooting, and repair of computer systems, hardware, and peripherals across the assigned location of responsibilities. You will manage the documentation, upgrade, and replacement of hardware and software systems and ensure that user account information, including rights, security, and system groups, are maintained effectively. In this role, you will lead and guide the work of a team of IT professionals, ensuring that high-quality, timely support is provided to end users, while also contributing to continuous improvement and mentoring of team members. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

• Education Required - High School Diploma/GED
• Work Experience Required - 5 years related IT experience in a technical support or maintenance role.
• Strong computer skills with the ability to enter and retrieve data effectively.
• Excellent verbal and written communication skills, with the ability to present information clearly and professionally.
• Proficiency with Windows-style applications and relevant software packages.
• Strong interpersonal and analytical skills, with the ability to work through stressful situations while remaining professional.
• Ability to work effectively under frequent interruptions and changing priorities.
• Must be able to move throughout and between campuses, with occasional out-of-town travel required.
• Ability to work a flexible schedule, including nights, weekends, and extended shifts.
• Strong leadership and mentoring abilities to support the development of Technology Specialist agents.
• Strong organizational skills with the ability to multitask and handle multiple priorities.

Nice To Haves

• Preferred - 6 years related IT experience in a technical support or maintenance role.

Responsibilities

• Performs other duties as assigned
• Complies with all policies and standards
• The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees