IS Technician

Humboldt Unified School District•Prescott Valley, AZ

1d•Onsite

About The Position

Works with Information Services staff and school staff to deploy and maintain district technology resources and assists the IS Specialist and Director of Technology with the oversight and operation of District networks, technology infrastructure and servers. Serves as an information resource to students and staff regarding Information Technology services and capabilities.

Requirements

Ability to operate computer related hardware and software programs
Knowledge of the use and utilization of technology in educational environments
Ability to generate production work with speed and accuracy and to meet timelines
Basic understanding of computer workstations and servers
Ability to communicate effectively verbally and in writing
Ability to do detailed mathematical computations
Ability to maintain confidentiality
Produce accurate work and complete assignments with minimal supervision
Ability to apply common sense understanding to solve practical problems and deal with a variety of situations
Ability to work cooperatively and courteously with staff, students, parents and community members
Knowledge of applicable Federal and State laws, district procedures and Board policies
Ability to handle confrontation and conflict without an emotional response
High School diploma or equivalent
Criminal justice/Fingerprint clearance
Demonstrated general proficiency in computer programs such as Microsoft Excel, Word and Google Suite as well as those identified above.

Nice To Haves

Vocational/Associate Degree or college coursework with specialization in technology preferred
Two year’s experience in the field of technology preferred
A+, Network+ certifications preferred, other technology certifications desirable
Any equivalent combination of training, education and experience that meets minimum requirements

Responsibilities

Installs and deploys ongoing new technology resources as directed by the Director of Technology
Troubleshoots issues with workstations, laptops, printers, peripherals, LCD projectors, sound systems, interactive classroom technology and basic network devices
Installs and troubleshoots various software titles
Evaluates, prioritizes and addresses hardware, software, and network connectivity problems
Completes technology work orders as assigned
Refers unresolved technology problems to the IS Specialist
Assists teachers and other site staff with the use of all available district technology resources
Answers technical support phone calls and responds to emergency issues
Assists with technology upgrade projects
Generally provides 1st tier support, but also mentors and assists the Helpdesk Technician
May be assigned other special technology projects by the IS Specialist or Director
Provides remote assistance, as well as hands on assistance, at times, via phone or computer link to end users to diagnose and troubleshoot certain technology issues
Works with other members of the District’s Information Services department to determine/evaluate future district technology needs
Keeps up to date on software programs used by the District and instructs students and staff on new programs and their operation
Attends ongoing technology (software and hardware) computer training as directed and necessary
May assist with bench hardware repair, system imaging and upgrades
Passes on relevant information received from all sources to the school administration and staff, when appropriate
Assists in arranging for the installation of hardware devices and software programs as needed
Responsible for the security, upkeep, operation and care of all assigned equipment