IS Technician I

BRR Architecture • Overland Park, KS

4d

About The Position

Join us! BRR Architecture is a national architectural design firm dedicated to creating inspiring architecture for retail, commercial and multi-family needs. Everything we do is built on our team-based approach. Regardless of where a client is located, or the studio theyre working with, our goal is to make everyone feel theyre working with one team. Our people make BRR a great place to work check us out ! The primary role of the IS Technician I is to provide troubleshooting and support to in-house local and regional office technology users. Under general supervision, the technician provides technical software, hardware, and PC network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Must be able to clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot networked computer issues; escalate complex end-user problems; conduct hardware and software inventory tracking and reporting; and perform related work as required. Requirements: Applies comprehensive knowledge of computer hardware/software concepts. Delivers, sets up, and assists in the configuration of end-user PC desktop hardware, software, peripherals, and mobile devices in a corporate setting. Diagnoses and resolves system hardware, software, network, and user issues via telephone, email, in person, or remotely. Interfaces with end users and I.T. personnel for resolution of desktop and end user device related problems. Assists with all aspects of technical support, a ssists with the onboarding and training for new hires. Instructs end users in the appropriate use of equipment and/or software. Assists with technology planning and implementation of technology projects. Performs other related duties as required and assigned. Manage User accounts across a wide variety of systems. Is a primary contact for helpdesk requests.

Requirements

• Applies comprehensive knowledge of computer hardware/software concepts.
• High school diploma or equivalent with some college or advanced technology education preferred.
• Experience doing c omputer troubleshooting experience in a business setting preferred.
• CompTIA A+.
• Knowledge of troubleshooting Microsoft Windows products in a networked environment.
• Ability to work independently, taking initiative and ownership, setting priorities, and seeing projects/tasks through to completion.
• Discretion in handling confidential information, exhibit a strong customer service approach, strong communication and problem-solving skills.
• Must have a passion for learning the Information Technology Trades, have excellent organizational and multi-tasking skills, and the ability to work effectively in a professional atmosphere with strong written and oral communication skills.

Nice To Haves

• Experience in related information technology role preferred.

Responsibilities

• Provides technical software, hardware, and PC network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions.
• Clearly communicate technical solutions in a user-friendly, professional manner
• Provide one-on-one end-user training as needed
• Troubleshoot networked computer issues
• Escalate complex end-user problems
• Conduct hardware and software inventory tracking and reporting
• Delivers, sets up, and assists in the configuration of end-user PC desktop hardware, software, peripherals, and mobile devices in a corporate setting.
• Diagnoses and resolves system hardware, software, network, and user issues via telephone, email, in person, or remotely.
• Interfaces with end users and I.T. personnel for resolution of desktop and end user device related problems.
• Assists with all aspects of technical support
• Assists with the onboarding and training for new hires.
• Instructs end users in the appropriate use of equipment and/or software.
• Assists with technology planning and implementation of technology projects.
• Performs other related duties as required and assigned.
• Manage User accounts across a wide variety of systems.
• Is a primary contact for helpdesk requests.

Benefits

• Paid time off and flexible work scheduling
• 401(k) profit sharing plan with company match
• Medical, dental and vision insurance, with access to 24/7 telemedicine consultation services
• Pre-tax savings accounts
• Life and disability insurance
• Employee Assistance Program
• Community Caring paid time off
• Company sponsored social events
• Fitness facility reimbursement & Sams Club membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees