IS SUPPORT TECH

Riverside Medical Clinic-posted about 1 year ago
$54,309 - $78,749/Yr
Full-time • Entry Level
Riverside, CA
Ambulatory Health Care Services
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The Support Tech position at Riverside Medical Clinic involves providing Tier I and II technical support for computer hardware, software, and networking issues. The role is essential in maintaining the functionality of technical assets and ensuring high levels of customer satisfaction through effective troubleshooting and problem resolution. The position requires collaboration with other team members and participation in process improvement projects to enhance service delivery.

  • Provides Tier I & II Help Desk / Desktop support.
  • Responds to user requests for service; troubleshoots problems and develops minor repairs to equipment and arranges for other servicing needs.
  • Installs and maintains all levels of desktop equipment and related peripherals.
  • Advises supervisor on equipment requirements and problem areas and makes recommendations for solution of problems.
  • Maintains inventory of end-user desktop equipment (PC's, printers, phones, etc.) and troubleshoots all desktop hardware, application, and peripheral issues.
  • Setup of new computers including network connections, Windows Operating System, and installation of all desktop peripheral equipment as consistent with configuration standards.
  • Works collaboratively with other IS team members to deliver excellent customer service in solving computer problems expeditiously.
  • Demonstrate and apply critical thinking skills to troubleshoot effectively and think innovatively to resolve technical problems.
  • Participates in creating an effective multidisciplinary approach in meeting Information Systems challenges.
  • Participates in the development and implementation of process improvement projects, ensuring the continued delivery of quality products and services.
  • Manages tickets and work assignments received using UHS and RMC approved ticketing system.
  • Provides prompt and accurate technical support ensuring a high level of customer satisfaction.
  • Uses courtesy and professionalism to answer and assist with helpdesk calls.
  • Assists users with troubleshooting of hardware (PC, printer, and scanners) and application software issues.
  • Serves as backup for Helpdesk Team, Telecom Team, and Systems / Network Administrator.
  • Performs other duties as assigned.
  • Will be required to perform after hours on-call support on a routine basis.
  • High school diploma or general education degree (GED) required.
  • Minimum two years of experience with computer operations or related field experience.
  • A+ or N+ Certification Desired.
  • Must have valid California Driver's License and reliable transportation.
  • Challenging and rewarding work environment.
  • Competitive compensation and paid time off.
  • Excellent Medical, Dental, Vision and Life Insurance Plans.
  • 401(K) with company match and discounted stock plan.
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