IS SUPPORT TECH
About The Position
The IS Support Tech is responsible for handling the activities and functions of the Compass Intervention Center IS Support Center. Individual is responsible for maintaining and supporting all hospital standard PC hardware, software and peripherals. Serves as the 1st line of support for Compass Intervention Center. Day to day responsibilities include but are not limited to: Installing, configuring and managing Windows based operating systems, printers and applications. Installation of hardware and software systems. Review software programs requested for work stations, identify proper licensure, and provide installation support. Work with internal clients with to resolve workstation issues. Configure workstations, printers, and other peripherals to operate on the network. Troubleshoot performance issues. Set up IT equipment for end users. Provide assistance as needed. Monitor system backups. Monitor environmental conditions within server room and other pertinent work areas to avoid equipment failure. Monitor cable connections, drops and panels in the system.
Requirements
- Bachelors or Associates Degree in related field or demonstrated work related experience in a customer service IT environment.
- Minimum of two (2) years' experience in computer hardware, software, and system administration.
Responsibilities
- Handling the activities and functions of the Compass Intervention Center IS Support Center
- Maintaining and supporting all hospital standard PC hardware, software and peripherals
- Installing, configuring and managing Windows based operating systems, printers and applications
- Installation of hardware and software systems
- Review software programs requested for work stations, identify proper licensure, and provide installation support
- Work with internal clients with to resolve workstation issues
- Configure workstations, printers, and other peripherals to operate on the network
- Troubleshoot performance issues
- Set up IT equipment for end users
- Provide assistance as needed
- Monitor system backups
- Monitor environmental conditions within server room and other pertinent work areas to avoid equipment failure
- Monitor cable connections, drops and panels in the system
Benefits
- Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
