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The IS Support Tech serves as the point of contact for technical support and troubleshooting for HOM Furniture employees. IS Support Techs answer, evaluate, and prioritize incoming phone, voice mail, email, and in person requests for assistance. To determine the cause of the technical issue, IS Support Techs lead users through diagnostic procedures and collect information about the problem. IS Support Techs determine whether problems encountered are caused by software or hardware errors and work to solve them. The IS Support Tech installs personal computers, software, and peripheral equipment for users. Writes and revises training manual and procedures. Other duties as assigned.
