IS Service Ctr Technician - Part-Time
About The Position
At Piedmont Healthcare, youll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future. Responsibilities: Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.
Requirements
- H.S. Diploma or General Education Degree (GED) Required
- 1 year of experience in IS customer service or clinical application support/usage Required
Nice To Haves
- Associates Degree from a recognized college or university in an IT related field Preferred
- HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred
Responsibilities
- Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members.
- Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues.
- Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment.
- Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
