San Francisco Municipal Transportation Agency (Sfmta)-posted 2 months ago
Full-time • Manager
Onsite • San Francisco, CA
5,001-10,000 employees

This is a Position-Based Test conducted in accordance with CSC Rule 111A. San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Applications Open: October 21, 2025 Applications Close: November 4, 2025 is the earliest the application process may close; however, it may be extended at the department's discretion. Application extension: N/A Salary Range for 1070 - $165,334 - $207,974 Recruitment ID: PBT-1070-143599 Are you passionate about Juvenile Justice, Public Safety, and the Community we serve? Are you a dedicated professional who wants to maximize their impact in the lives of some of San Francisco's most marginalized youth? If so, we encourage you to take advantage of this unique opportunity to join a team that is devoted to re-imagining Juvenile Justice, committed to racial equity, and focused on ensuring long-term public safety through the development, enrichment, and accountability of young people we serve throughout San Francisco. Click here to read more about the San Francisco Juvenile Probation Department (JPD). Located near Twin Peaks with free on-site parking, JPD is easily accessible by public transportation. JPD's IT team is currently composed of six professionals, including one IS Engineers, two IS Business Analysts, and two IT Operations Support Administrators. The Director of IT provides strategic planning and technical leadership for all information technology services, applications, and initiatives of the Juvenile Probation Department. This leadership role is responsible for shaping and executing agency-wide IT policies, goals, and objectives. The Director of IT oversees all operational technologies and IT support service delivery and leads the planning and implementation of major technology projects and a wide range of infrastructure initiatives. These include the Juvenile Probation case management system, network modernization, data center enhancements, telecommunications upgrades, video surveillance management systems, systems automation (e.g., the full Outlook 365 application suite), and 24/7 operational support that may require attention during the evenings or weekends. Under administrative direction, plans, directs and coordinates the operations and activities of a shop of moderate complexity or a distinct and/or varied unit of a complex shop; exercises discretion in applying general goal and policy statements and in resolving organizational and service delivery problems; may manage projects across sectional lines and/or major development projects; assumes supervisory responsibilities, including performance evaluations, training, selection and disciplinary actions. DISTINGUISHING FEATURES The IS Project Director class is the highest level in the IS professional series. This class is distinguished from the supervisory level in the various IS series by its higher and interdisciplinary responsibility. It is distinguished from the IS Director/Manager series by the lower complexity and scale of the units managed. Work is accomplished within a broad framework, with sole authority and responsibility in a given functional area(s) of service. Requires creative ability, resourcefulness and discriminating judgement in the analysis and solution of complex problems, and the ability to make technical decisions on specialized matters. Work is reviewed in terms of fulfillment of goals, program effectiveness and soundness of judgement. NOTE: The degree to which size and complexity are distinguished between this class and the IS Directors/ Manager Series depends on a variety of factors: including number of employees under the manager's authority, value of assets for which the manager is held accountable number of users dependent upon the system and number of applications being run. variety of platforms and their interconnections within the organization, the level of new and emerging technologies employed in the organization, the allowable margin of error before critical operations of the users are impacted, the impact and potential for errors as measured by the likelihood of error and the cost to recover from errors, the frequency of required operational changes to meet the needs of users, and the extent that expert advice is readily available. SUPERVISION EXERCISED Supervises a variety of professional and technical staff, as well as contractors performing information systems work for the City/County; when assigned to DTIS Project Management Office, coach, mentor, and audit IS Project Directors within the organization in all aspects of IS Project Management.

  • IT Infrastructure Manager
  • Direct the day-to-day information technology activities in a fast-paced public safety environment, including implementation of new systems, operations, support and administration, desktop administration and IT Help Desk support services to ensure excellent customer service for a team of 200+ employees who operate a 24/7 secure facility.
  • Serve as subject matter expert overseeing IT infrastructure, systems, and technology architectures, and developing and maintaining related policies and procedures.
  • Provide leadership, coordination, and serve as the primary point of contact for IT audits and assessments; develop, compose, and implement corrective action plans, progress reporting, and technology upgrades.
  • Conduct information systems strategic planning with stakeholders to set and meet short and long-term initiatives and objectives; communicate regularly with management and other stakeholders on project status updates and coordination of resources.
  • Oversee cybersecurity, disaster recovery and resiliency for the department's systems, including strategies and priorities for system recovery; conduct risk assessments and audits, develop policies, provide education and training and ensure compliance with applicable policies and procedures.
  • Technology Strategist
  • Develop and coordinate IT strategic plans and technology roadmaps to maximize efficiency and effectiveness across the Administration, Probation Services, and Juvenile Justice Center Divisions.
  • Develop and manage the department's ongoing project portfolio and resources to assure alignment with department mission and vision.
  • Stay abreast of emerging technologies and industry trends, including but not limited to Generative Artificial Intelligence.
  • Utilize project management methodologies to plan, execute, and oversee information systems projects, ensuring timely delivery within budget constraints.
  • Data Management and Security
  • Lead the development and implementation of IT security infrastructure and controls to ensure data integrity and compliance with strict city/county, state, and federal security requirements, including those for juvenile and criminal justice record information.
  • Collaborate closely with the Grants, Analytics, and Planning (GAP) Unit to support data quality assurance and data collection optimization within the Juvenile Probation case management system.
  • Coordinate with GAP Unit to perform database queries and data extraction to support the Department's data reporting, research, and analytics portfolio.
  • Automation and Systems Development
  • Plan, develop, and maintain IT systems, applications, and interfaces to support department operations.
  • Propose and manage strategic plans to assess departmental automation needs, including a recommended budget and implementation timeline to optimize performance and efficiency.
  • Develop and implement technical feasibility studies for new technology initiatives, system upgrades, and integrations.
  • Collaborate with internal and external stakeholders to design and implement IT solutions that meet department needs.
  • Compliance and IT Policy
  • Develop and implement IT policies and procedures to achieve compliance with required local, state, and federal requirements and ensure data security.
  • Consult department executives, directors, managers, and staff to plan and develop new and updated IT policies and procedures.
  • Direct the operations and maintenance activities for all technology systems and infrastructure (e.g., hardware, software and networks).
  • Procurement
  • Evaluate and recommend appropriate technology products and solutions; develop specifications for obtaining technology professional services, software and/or hardware; develop cost estimates for new hardware, software and technology solutions.
  • Develop, prepare and analyze documents associated with cost benefit analyses, requests for proposals, and contracts that manage services, software, and hardware purchases.
  • Retain and direct activities of external consultants and vendors to support and/or deliver technology solutions.
  • Supervision
  • Plan, organize, and manage day-to-day operations of the IT Team, including subordinate work assignments and work schedules.
  • Identify existing skill gaps in the IT team and implement training and professional development opportunities to meet the requirements of the department.
  • An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
  • Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience
  • Knowledge of: Project management methods and techniques for ensuring timely delivery within budget requirements.
  • Knowledge of: Development and implementation of IT support ticketing systems to efficiently prioritize, route, and resolve Support Tickets and evaluate IT customer service metrics.
  • Knowledge of: Current Federal, State, and local legislation and regulations related to IT and applicable interpretations.
  • Ability to: Prioritize competing needs under potential resource constraints and expedited delivery timelines.
  • Ability to: Demonstrate flexibility and adaptability in integrating new solutions to meet the evolving needs of the department.
  • Ability to: Develop and maintain collaborative relationships with various City departments, Superior Court, and external public safety departments on joint technology initiatives.
  • Ability to: Represent the department when interfacing with City and County agencies, state and federal agencies, and other organizations for IT-related matters.
  • Ability to: Select, train, motivate, and evaluate staff performance; take or recommend disciplinary action, as appropriate.
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