IS PC Technician 2
FMOLHS•Lafayette, LA
26d
About The Position
The PC Support Analyst 2 provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.
Responsibilities
- trouble-shooting
- diagnosing and resolving user issues
- resolving work requests
- resolving issues relating to system access, hardware, application software, and basic network communication issues
- responding to telephone calls
- responding to email
- responding to team member requests for technical and applications support
- documenting issues
- tracking issues
- monitoring issues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
