The PC Support Analyst 2 provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, audio-video solutions, print devices, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction. A large focus for this position will be assisting with the management and support of the hospital's printer fleet and audio-video solutions.