IS Operations Specialist

EOG Resources•Gillette, WY

11d

About The Position

Implement and maintain mobile device management solutions, administer phone registration and advise on enterprise policies. Review performance logs and monitor system performance. Troubleshoot and resolve software and hardware stability problems. Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Provide user support and may conduct user software and hardware training to formulate technology solutions and ensure the effective safeguarding and sharing of enterprise data. Perform and/or oversee daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Install, configure, test and maintain operating systems, application software and system management tools. Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Participate in the design of information and operational support systems. Liaise with vendors and other IT personnel for problem resolution.

Requirements

Bachelor's degree in Computer related major or equivalent experience
3+ years of oil and gas industry experienced strongly preferred
Demonstrated technical capabilities are a must, as are people skills
Ability to work collaboratively and effectively with a range of stakeholders
Strong Customer service skills
Strong interpersonal and communication skills
Must be highly motivated and a self-starter with ability to recognize and solve problems
Server virtualization and management work experience using VMware
Solid experience with Microsoft/Windows environments (e.g. Microsoft operating systems, Microsoft technologies)
Desire and dedication to do whatever it takes to get the job done
Required to carry a mobile phone and to be on-call during off-hours as necessary
May travel (15%) to division locations to assist as needed

Responsibilities

Implement and maintain mobile device management solutions
Administer phone registration
Advise on enterprise policies
Review performance logs
Monitor system performance
Troubleshoot and resolve software and hardware stability problems
Ensure adherence to organizational values
Provide user support
Conduct user software and hardware training
Perform/oversee daily system monitoring
Verify integrity and availability of hardware, server resources, systems, and key processes
Review system and application logs
Verify completion of scheduled jobs such as backups
Install, configure, test and maintain operating systems, application software and system management tools
Monitor and test application performance for potential bottlenecks
Write and maintain custom scripts
Participate in the design of information and operational support systems
Liaise with vendors and other IT personnel for problem resolution