IS Operational Consultant 2

Baylor Scott & White Health•Dallas, TX

About The Position

The IS Operational Consultant 2 – Surgical & Procedural Service Lines serves as a strategic liaison between clinical, operational, and technical stakeholders to support technology initiatives across surgical and procedural care environments. This role focuses on relationship management, business case development, and project planning for clinical technologies, ensuring initiatives are well-defined, aligned with service line priorities, and prepared for execution within established delivery frameworks. The role partners closely with Product Owners, Architects, analysts, vendors, and clinical leaders to translate operational needs into clear scope, requirements, and implementation plans.

Requirements

Bachelor's or 4 years of work experience above the minimum qualification
7 Years of Experience

Responsibilities

Serve as a primary point of contact for technology initiatives supporting Surgical and Procedural Service Lines.
Build and maintain strong working relationships with clinical leaders, physicians, nurses, technologists, informatics teams, and hospital and clinic leadership.
Partner with IS stakeholders, Product Owners, and Architects to align clinical needs with enterprise technology strategies and standards.
Facilitate communication between clinical users and technical teams to ensure shared understanding of objectives, constraints, and expected outcomes.
Support development of business cases for surgical and procedural technology initiatives, including problem statements, benefits, risks, assumptions, and high-level cost considerations.
Provide analytical support to evaluate current-state workflows, identify gaps, and recommend technology-enabled improvements.
Assist leadership with decision support by presenting options, trade-offs, and impacts related to proposed initiatives.
Lead documentation of initiative scope, objectives, deliverables, dependencies, and constraints in collaboration with stakeholders.
Work with vendors, internal technical leads, and analysts to understand level of effort, resourcing needs, and implementation considerations.
Ensure requests are appropriately prepared for intake, prioritization, and downstream execution.
Identify when additional committees, councils, or governance forums are required and coordinate preparation for those discussions.
Partner with Product Owners and Architects to ensure work is clearly defined and ready for execution.
Support development of user stories, features, and acceptance criteria to meet Definition of Ready standards.
Participate in process improvement efforts to strengthen intake, planning, and delivery workflows within an agile environment.
Assist with change management planning, communication coordination, and readiness activities as needed.
Participate in development and adoption of standard processes related to intake, planning, change management, and operational improvement.
Identify opportunities to improve efficiency, reduce rework, and enhance stakeholder experience across surgical and procedural initiatives.
Contribute to lessons learned and continuous improvement activities following implementations.