IS Menards.com Systems Manager

Menard•Eau Claire, WI

About The Position

Menards is looking for a manager in our IS department to manage the teams that are responsible for delivery, reliability, ongoing maintenance, and operations, with accountability for production outcomes and system health for all aspects of the Menards.com website and Menards Mobile App. The ideal candidate for this position is a hands-on manager and mentor that excels at developing new talent, team building, managing projects, creating specifications, collaborating with business and technical teams, and thinking outside the box to propose new ideas and solutions. This role requires the person to consider security, redundancy, high availability, and performance at scale in the systems their team designs. At Menards you will have the opportunity to manage in a collaborative, fast-paced environment where quality and guest satisfaction is paramount. This position will have the opportunity to work across teams, establish and drive IS team standards, and develop the foundational frameworks that are utilized across Menards IS.

Requirements

Bachelor’s or Associate’s degree in a Computer Science, Computer Programming or MIS related field OR Equivalent work experience
5+ years of experience in IS
2+ years of management experience
Experience operating production systems at scale
Familiarity with CI/CD pipelines, automated testing, and release management
Understanding of availability, monitoring, and incident response processes and tooling
Excellent supervisory, management, and performance management skills; interpersonal skills; customer service skills; organizational skills; project management skills and knowledge of project management tools; and verbal and written communication skills
Excellent analytical skills for problem determination and resolution
Ability to successfully negotiate with vendors to provide service to the corporation
Excellent object-oriented analysis and design skills, preferably in Java
Solid knowledge of SQL, and object relational database design concepts and practices
Must work within designated normal office hours assigned or required by work
May be required to work overtime and provide on call support, including weekends and holidays
Required to carry cell phone at all times

Responsibilities

Lead a staff of IT professionals and provide coaching and mentoring
Provide strategic and technical guidance to the Developer and Software Engineer team to lead to their deliverables
Own and oversee the overall design and architecture of the solutions being implemented within the team
Ensure adequate coverage for support, releases, and on-call responsibilities
Determine staffing needs; delegate work assignments to ensure support, maintenance and systems development is implemented according to specifications and standards
Work on continuous process improvement and progression of the department standards and procedures with continual education and training of the department staff
Ensure that sound testing procedures are in place and utilized for any production release of equipment or application
Responsible for the project planning, documenting and implementation within the department
Responsible for salary administration and performance monitoring of direct reports in coordination with the Director and CIO
Enforce the corporate and IS Security Guidelines and provide feedback for improvements to this policy
Ensure that team members are cross-trained in all application areas for which the team is responsible
Properly evaluate appropriate vendor proposals and negotiate best value in coordination with the Director
Build relationships with major consultants and vendors in order to facilitate key company initiatives
Communicate in a timely manner with customers, supervisors, staff and peers; produce all management reports accurately on time
Maintain current knowledge of new developments in the technology marketplace and communicate this knowledge appropriately; investigate options and help plan strategies to keep the company in the mainstream of information technology
Responsible for strategic guidance, professional development and performance of direct reports in coordination with the Director
Develop team leads into future managers; building sustainable leadership depth
Ensure sufficient systems capacity and processing capability for organizational needs
Follow and reinforce the “Menards Values” in all team members
Proactively recommend processes, standards and procedures to prevent problems
Identify problem trends early; develop and execute action plans to determine problems and implement; report any type of problems or potential problems to the appropriate management in a timely manner
Plan and present strategy to meet the current and future needs of respective business areas and review with business user
Ensure that project is correctly planned according to established methodologies and standards
Ensure that project work plan is followed and is updated to ensure customer requirements are met in a timely manner and within allocated budget
Maintain contact and communication with users, appropriate IS team members, directors and upper-level management
Enforce all company and departmental standards and procedures to develop and support projects
Coach and teach staff in proper use, continuous improvement and ongoing implementation of IS Standards and Procedures
Responsible for all quality assurance of projects and project team members' assignments
Balance scope, timeline, and technical risk to meet business outcomes
Responsible for overall data security, confidentiality and prevention of unauthorized attempts to obtain corporate information, corporate assets or access to restricted areas; report all incidents to management
Create and require non-disclosure agreements when applicable
Maintain an in-depth knowledge of the user’s operations and key business rules to facilitate communication regarding requirements
Meet with business users to evaluate and assess customer satisfaction
Ensure Service Level Agreements are developed and met
Analyze user enhancements and maintenance requests, determine priorities and possible solutions and assign resources to complete necessary changes
Ensure Team Leaders and other IS Professionals develop test plans and thoroughly test and debug all programs prior to implementation
Provide technical guidance and escalation support as needed
Other tasks as assigned by the supervisor