IS/IT Lead North America

$244,000 - $295,000/Yr

Sobi - Waltham, MA

Full-time - Senior

Waltham, MA

1,001-5,000 employees

Chemical Manufacturing

About the position

The IS/IT Lead for North America at Sobi will oversee the IT operations, strategy, and direction for the region. This role is crucial in defining and implementing technical initiatives that support the company's growth and enhance customer service for all employees. The position requires collaboration with global IT teams and various business functions to ensure effective IT service delivery and compliance with regulations.

Responsibilities

• Oversee function and individual goals; evaluate employee performance, provide effective staffing and career development opportunities
• Prepare for and lead NA IS/IT acquisition integrations and product launches
• Streamline, communicate and accomplish established service levels / turnaround times for new employee and existing employees while maintaining an internal customer satisfaction over 75%
• Evaluate and deploy operational improvements to support NA business functions
• Continue to improve communication and support of key projects with global IT team
• Develop strategic IT roadmap to support critical systems, construct business cases and lead implementation of new programs and initiatives
• Define and manage annual and long-term NA IT budget
• Act as escalation point for all IT matters stemming from North America Leadership and Global IT Leadership Teams
• Oversee Information Security and Data Governance for NA to ensure proper protocols and standards are being applied
• Oversee NA Datawarehouse and Analytics platform capabilities
• Partner with Quality Assurance and business system owners across North America and with global IT/IS to ensure GxP computerized systems are operating effectively, efficiently, and in compliance to US GxP regulations and EU guidelines
• Responsible for managing applicable IT MSP vendor relationships, including negotiation of contracts and service level agreements
• Responsible for all A/V and Networking technology at Waltham and Morrisville office locations, including limited facilities support

Requirements

• 10+ years of experience with a solid understanding of Information Technology
• Technical background with a business perspective
• Action oriented and ability to cultivate strong working relationships
• Excellent customer services skills
• Proven successful experience working as business partner in a matrix organization
• Experience working at a large international company a plus
• 5+ years of computer system validation (CSV) experience in an FDA regulated environment
• Experience in biotech or pharmaceutical organization required

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Vision insurance