Help Desk Technical Support

Trimble Inc.

1d • $20 - $27 • Onsite

About The Position

Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently? The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in being the face of the IS department. Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills. The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control and project participation.

Requirements

• Good English verbal and written communications and organization skills.
• Bachelor’s Degree in Information Technology, or equivalent job experience.
• IT certifications such as ITIL, CompTIA A+, etc...
• 2-3 years of related experience.
• Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.
• Experience with Windows, macOS, Linux, mobile devices, tablets, printers, conference room equipment.
• Basic network troubleshooting experience.

Nice To Haves

• Experience with Google Workspace for enterprise collaboration is a plus.

Responsibilities

• Support end users with desktop support and deployment of hardware and software.
• Display a high-level of customer service and professionalism.
• Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
• Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.
• Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses and Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees