IS Field Support Specialist

RadNet • Mesa, AZ

69d

About The Position

With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Information Systems Field Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

Requirements

• Demonstrated strong operational and analytical abilities, with superior communication and interpersonal skills.
• In-depth knowledge of PC, printer, file servers, print servers, and network operations.
• Knowledge of network cabling switches/hubs, routers, firewalls, and network diagnostic tools, network operating systems, and TCP/IP protocol.
• Strong knowledge of Microsoft Windows operating systems, personal computer software setup and installation, and PC connectivity.
• Working knowledge of Microsoft Office Products and other PC based software applications.
• High level of proficiency and demonstrated effectiveness in problem determination and resolution.
• Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines.
• Willingness to work off-hours as the need arises.

Nice To Haves

• Microsoft Certified Systems Engineer (MSCE) preferred.
• CompTIA A+ Certification preferred.
• CompTIA Network+ Certification preferred.

Responsibilities

• Assess functional needs of the business in relation to hardware and software standards through collaboration with vendors, procurement staff, and operational leadership.
• Maintain and communicate established IS standards to staff.
• Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment.
• Assist staff with the installation, relocation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Provide 24-hour on-call service to all required departments and hospitals as scheduled.
• Act as liaison between IT and Branch Sites/Offices for various IS and Operational projects and evolutions.
• Monitor and complete all support and project related tasks and activities.
• Enter, monitor and complete all entries in the Support Desk tracking system.
• Interact with Subject Matter Experts (SMEs) in other IT teams to resolve user issues.
• Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk.
• Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security.
• Identify and work with IS Admins support staff to rectify any noted deficiencies.
• Perform other duties and responsibilities as requested.

Benefits

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

What This Job Offers

• Number of Employees: 5,001-10,000 employees