IS Data Center Operations Engineer

Amgen • New Albany, OH

11d • Onsite

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. IS Data Center Operations Engineer What you will do Let’s do this. Let’s change the world. In this vital role you will be bridging Information Technology (IT) and the Mechanical, Electrical, and Plumbing (MEP) systems that power and cool Amgen’s data centers. This role ensures operational continuity and reliability by aligning IT infrastructure with the underlying facility systems. While not responsible for performing electrical or mechanical trade work, the engineer must understand electrical distribution, cooling, and plumbing systems well enough to interpret diagrams and engage effectively with facilities and vendor partners. This role demands hands-on expertise with enterprise infrastructure (rack and stack, structured cabling, server, storage, and networking platforms), coupled with strong analytical skills and customer service orientation. The ideal candidate will bring experience in enterprise infrastructure cabling—including Outside Plant (OSP) fiber, CAT6A standards, and campus patching standards—along with awareness of AI-enabled tools that support monitoring, automation, and predictive analytics for optimized data center operations.

Requirements

• Master’s degree OR Bachelor’s degree and 2 years of data center operations experience Or Associate’s degree and 6 years of data center operations experience Or High school diploma / GED and 8 years of data center operations experience
• Hands-on experience with rack/stack, structured cabling, and IT hardware installation.
• Familiarity with Dell PowerEdge, Nutanix, NetApp, and Cisco platforms.
• Ability to interpret electrical and mechanical drawings (awareness-level competency).
• Experience using monitoring, alerting, or automation systems (AI-enabled platforms preferred).
• Solid understanding of IT operations concepts including hardware lifecycle management and disaster recovery.
• Ability to read and update documentation, diagrams, and cable records.
• Familiarity with data center, IDF, and telecom closet environments.
• Experience with fiber and copper structured cabling systems.
• Knowledge of cable management procedures and capacity planning.
• Strong communication and interpersonal skills for engaging with IT and MEP stakeholders.
• Excellent troubleshooting and problem-solving capabilities.
• Ability to adapt to changing priorities and environments.
• Strong organizational skills and attention to detail.

Nice To Haves

• Familiarity with DCIM (Data Center Infrastructure Management) platforms.
• Exposure to cooling system operations (CRAC/CRAH, containment, chilled water).
• Knowledge of scripting/automation tools (Python, Ansible, etc.).
• Understanding of ITIL practices.
• Understanding of basic network protocols and architecture.
• Experience with manufacturing systems and solutions.
• Data center or structured cabling certifications (e.g., BICSI, CDCP, CDCS, ANSI/TIA) preferred .
• Vendor certifications on Dell, Cisco, or Nutanix preferred!

Responsibilities

• Serve as the liaison between IT teams and facilities staff, ensuring flawless communication.
• Interpret electrical one-line diagrams, distribution drawings, and cooling schematics to support incident response and planning.
• Install, rack, cable, and support enterprise IT systems including Dell PowerEdge, Nutanix, NetApp, and Cisco technologies.
• Support day-to-day moves, adds, and changes (MACs) in building IDF and VDER environments.
• Perform fiber and copper patch cabling in data centers, IDFs, and VDER closets.
• Trace and troubleshoot cabling issues to restore connectivity.
• Monitor infrastructure, proactively detect issues, and bring up with urgency to appropriate teams.
• Apply AI-enabled monitoring and automation platforms to enhance data center operations.
• Maintain documentation of infrastructure layouts, procedures, and operational standards.
• Participate in capacity planning, disaster recovery drills, and continuous improvement initiatives.
• Provide clear and concise direction to internal and external consultants to increase productivity.
• Review and coordinate facility-related maintenances (Mechanical and Electrical) with Facilities teams and notify stakeholders of upcoming activities with potential impacts.
• Support on-site projects / tasks as needed.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees