IS Customer Support Technician, Onsite

Providence • Anchorage, AK

22h • Onsite

About The Position

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Step into a role where you’re the hero behind every smooth login, every rescued workflow, and every caregiver who can breathe easier thanks to your tech‑savvy magic! As an End User Support pro, you’ll be the go‑to problem‑solver who keeps caregivers connected, informed, and confident—whether you’re tackling technical issues, guiding users through new tools, or jumping in on exciting project deployments. You’ll blend sharp critical thinking with top‑tier communication skills, turning complex challenges into simple, user‑friendly solutions. With your customer‑first mindset, collaborative spirit, and ability to thrive independently, you’ll drive real impact across teams while keeping service seamless and smiles plentiful. If you love helping people, elevating digital experiences, and being the friendly face of IT support, this job is your chance to shine! Providence offers onsite work opportunities for candidates residing within a daily commuting distance of our office locations listed below: Anchorage, Alaska

Requirements

• 2 or more years of experience in technical support or at least one current certification in technology related field
• Experience using Knowledge management tools

Nice To Haves

• Associate's Degree in IT or IT related equivalent
• Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or another related field of study
• Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
• The Providence family of organizations has a vision of health for a better world. As such, we are called to care wisely for our communities, resources, and earth.
• Our organizations strive to become carbon negative by 2030.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree