IS Application Systems Administrator II (24917)

About the position

The IS Application Systems Administrator II is responsible for implementing and maintaining corporate applications, as well as influencing and recommending selection of effective application solutions in support of business strategies. This role is essential in executing and maturing CareOregon's applications system support model. This position spends substantial time evaluating, architecting, implementing, and administering IS policies and systems (plan, design, install, and maintain).

Responsibilities

• Actively participate in the design and maintenance of highly reliable server-side applications, including but not limited to the Microsoft environment, enterprise applications, custom built applications, data backup systems and cloud services.
• Provide advanced knowledge of application systems software/hardware technology to the company and participate in and consult on projects.
• Advise other IS teams on best practices for application/processes design.
• Participate in the maintenance of the enterprise application portfolio and inventory.
• Execute tasks related to tickets and service requests for basic to advanced server-side activities.
• Actively maintain application and server software, such as updates and upgrades.
• Analyze business needs; research and recommend solutions which include potential risks and mitigation.
• Actively configure and customize application systems.
• Help define, as well as run and review reports on applications performance and event anomalies; make minor and advanced internal adjustments and identify substantial gaps based on findings.
• Develop and maintain appropriate applications documentation, including current design and operation.
• Monitor and ensure quality of data transmissions.
• Actively configure user account access to applications as needed.
• Participate in an after-hours on-call rotation.
• Propose requirements and standards for application selection and deployment.
• Participate in the ongoing review of existing applications systems to ensure they are designed to comply with established standards and to empower business operations.
• Participate in developing and maintaining support policies and procedures.
• Assist with the development and management of application/database security policies and systems, such as web applications and SQL server security.
• Assist with the development and management of file exchange policies and systems, such as FTP.
• Participate in planning for and supporting disaster recovery and business continuity initiatives.
• Establish and maintain effective working relationships with external partners and application vendors including installation and repair of services.
• Conduct product and vendor research, and present recommendations to senior administrator and/or management.
• Maintain service contracts and licensing; monitor adherence to SLAs with outside parties; monitor adherence to OLAs with internal parties; escalate issues as needed.
• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Requirements

• Minimum 3 years' experience in Application and Administration support.
• Experience should include some or all of the following: Scripting and automation, Understanding of Cloud and 'as a Service' offerings, General understanding in Windows, ITIL concepts and practices, Familiar with Project Management processes, Systems integration and data flow.

Nice-to-haves

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Mid-level Microsoft certifications.
• Additional experience in related technology support and/or operational positions.
• Experience with Windows FTP.
• Experience with Tableau.
• Experience with SQL.
• Experience with both server level Technical Support, and Customer Support.
• Experience with SAS.
• Experience with PowerBI.
• Experience with Azure FTP.
• Experience with Scripting FTP.
• Windows Certification.

Benefits

• Estimated hiring range $88,430 - $108,080 / year.
• 5% bonus target.
• Full benefits.