IS Application Support Specialist II

Children's Hospital Of The King's Daughters • Chesapeake, VA

269d

About The Position

The Applications Support Specialist II provides second level support for end users on computer applications as assigned. Reports to IS Clinical Applications Manager.

Requirements

• Bachelor's degree in related field or relevant training and/or work experience.
• Two to four years work experience in this field.
• Demonstrates knowledge of software support for end-users and technology concepts.
• Must have excellent written and verbal communications skills.
• Strong analysis, troubleshooting and problem solving skills necessary.
• Must be self-motivated and flexible.
• Experience with Cerner troubleshooting tools.
• Experience with domain maintenance tools.
• Strong understanding of printing process and technologies.
• Demonstrated understanding of organizational workflows and practices.
• Ability to handle multiple assignments and prioritize effectively.

Responsibilities

• Works collaboratively to troubleshoot and develop solutions to end user issues through research, recognition and resolution processes.
• Develops and maintains Knowledge Database for resolving reported user/application problems.
• Coordinates technical resources in an effort to respond to client/application issues.
• Recommends application improvements and develops user documentation as necessary.
• Assist with on-boarding of new staff.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree