The Applications Support Specialist II provides second level support for end users on computer applications as assigned. Reports to IS Clinical Applications Manager.
Works collaboratively to troubleshoot and develop solutions to end user issues through research, recognition and resolution processes.
Develops and maintains Knowledge Database for resolving reported user/application problems.
Coordinates technical resources in an effort to respond to client/application issues.
Recommends application improvements and develops user documentation as necessary.
Assist with on-boarding of new staff.
Performs other duties as assigned.
Bachelor's degree in related field or relevant training and/or work experience.
Two to four years work experience in this field.
Demonstrates knowledge of software support for end-users and technology concepts.
Must have excellent written and verbal communications skills.
Strong analysis, troubleshooting and problem solving skills necessary.
Must be self-motivated and flexible.
Experience with Cerner troubleshooting tools.
Experience with domain maintenance tools.
Strong understanding of printing process and technologies.
Demonstrated understanding of organizational workflows and practices.
Ability to handle multiple assignments and prioritize effectively.