IRS Order Entry Clerk

Anne Arundel Workforce Development Corporation (AAWDC)

87d • $12 - $13

About The Position

The IRS Order Entry Clerk position involves handling incoming calls for the IRS Forms and Publications Call Center. The employee will assist taxpayers with their inquiries regarding forms and publications under the general supervision of the Director of Staffing Operations. This role requires professionalism and the ability to manage a high volume of calls while providing accurate information to taxpayers.

Requirements

• Must have strong verbal and written communication skills.
• Must be able to type 20 WPM.
• Must be proficient in internet and computer use.
• Must maintain a personal computer and internet setup.
• A high school diploma or equivalent is required.
• Must be able to pass a U.S. government background investigation and periodic yearly reviews.
• Must be compliant with IRS and Selective Service requirements.

Responsibilities

• Professionally handle high volumes of inbound calls.
• Assist taxpayers with forms and publication inquiries.
• Navigate multiple browser windows while on calls.
• Maintain written correspondence as needed.
• Meet performance metrics set during training.
• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees