Qualtrics-posted 3 months ago
Hybrid • Provo, UT
5,001-10,000 employees
Professional, Scientific, and Technical Services

Qualtrics is embarking on a transformative journey which involves implementing Ironclad, its first Contract Lifecycle Management (CLM) platform, and seeks a dedicated, autonomous administrator to drive its success. This role will be the primary point of contact for all Ironclad administration, ensuring seamless contract workflows and operational efficiency. You will integrate into our IT team, independently managing the Ironclad instance, establishing efficient contract management processes, and driving continuous improvement.

  • Independently manage and optimize Ironclad, ensuring reliable support for our CLM initiatives.
  • Collaborate with legal, sales, procurement, and other teams to configure workflows, ensuring a smooth user experience.
  • Proactively identify and resolve implementation and post-implementation issues, ensuring system availability and data accuracy.
  • Provide user training and support, establishing yourself as the Ironclad subject matter expert.
  • Create and maintain documentation for configurations and processes.
  • Monitor system performance, ensuring high availability.
  • Analyze contract data and system usage, providing performance insights.
  • Collaborate with teams and Ironclad support for enhancements.
  • Conduct training and serve as the primary point of contact for Ironclad support.
  • Bachelor's degree in Business Administration, IT, Legal Studies, or related field.
  • 3-5 years of platform administration experience, ideally with Ironclad and/or other CLM exposure.
  • Proven ability to work independently.
  • Familiarity with CLM principles and Ironclad workflow creation.
  • Strong problem-solving and communication skills.
  • Experience with API integrations and data migration (desirable).
  • Experience Bonus Program: Unique experiences on the 1-year anniversary.
  • Wellness Reimbursement: Support for employee wellness.
  • Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
  • Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.
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