IRD Order Taker

THE UMSTEAD HOTEL & SPA•Cary, NC

11d•$18 - $18•Onsite

About The Position

As an AM In Room Dining Order Taker at The Umstead Hotel & Spa, the primary function of this position is to take all orders over telephone or from pre-order forms and enter them into Micros. Order Takers will take guests requests and communicate all information to the servers so they can create a complete dining experience with tasks congruent to Forbes Five Star and AAA Five Diamond Standards of service.

Responsibilities

Records order and time received on ticket to ensure prompt service.
Suggests menu items, and substitutions for items not available.
Answers questions regarding food or service.
Distributes order tickets to servers and records them on the computer.
Will collect charge vouchers and cash from service and close out checks appropriately.
Will create a hard copy and computer copy off all food order tray pickups, miscellaneous requests and amenities.
Maintain constant communication with Guest Relations and Front Desk staff to ensure timely delivery of daily amenities.
Ensure daily amenity orders have been placed with Culinary and Pastry and check for accuracy and add-ons throughout shift.
Communicate all relevant information pertaining to guests to Front Office, In Room Dining Captains and Management.
Relay all guest related issues to Management daily.
In addition other duties may be required as directed by your manager