Death Claims Specialist

Ashland Credit Union•Ashland, KY

13d•Onsite

About The Position

ACU has an exciting opportunity for an IRA/HSA/Death Claims Specialist to join our Member Experience Department in Ashland, KY . This position will manage and process death claims and Individual Retirement Account (IRA) transactions. The candidate will work directly with beneficiaries, family members, and other internal departments to ensure accurate, timely, and empathetic resolution of claims.

Requirements

High School Diploma or Equivalent
Strong analytical, organizational, and time management skills.
Detail-oriented with the ability to manage multiple tasks and deadlines.
Problem solving skills.
Exceptional customer service and communication skills, with a compassionate approach to working with clients during difficult times
Ability to work Monday thru Friday 8am to 5pm EST

Responsibilities

Review and process death claims and related products.
Verify and document beneficiary information, including beneficiary designations, death certificates, and related paperwork.
Communicate with beneficiaries to provide guidance on the claims process, answer questions, and address concerns.
Coordinate with internal departments (legal, controls, underwriting, etc.) to ensure compliance with company policies, regulations, and guidelines.
Ensure timely and accurate payment of claims in accordance with company policy.
Administer the distribution and transfer of IRA assets, process rollovers, transfers, and other IRA-related transactions.
Ensure compliance with IRS rules and regulations concerning IRA distributions, Required Minimum Distributions (RMDs), and beneficiary designations.
Provide empathetic and professional customer service to beneficiaries and family members.
Ensure a smooth and compassionate claims experience for all parties involved.
Maintain accurate records of all claim transactions and IRA activities.
Ensure compliance with internal audit and regulatory requirements.
Familiarity with Traditional/IRA products.