IQOS Expert – Heated Tobacco Product

Acosta • Austin, TX

8d • Onsite

About The Position

Are you outgoing, energetic, and passionate about connecting with people? We are seeking a high-impact, consumer-facing Sales Expert to engage legal-age smokers and nicotine users exploring smoke-free alternatives. This role blends in-store consumer engagement, guided trials, product demonstrations, and community networking to drive acquisition, conversion, and long-term retention. You will represent a leading heated tobacco brand by delivering exceptional product education, personalized demos, and concierge-level support that helps consumers transition confidently and successfully. Salary 67,000.00 with bonus potential

Requirements

• A self-motivated, personable professional with natural confidence and warmth.
• Entrepreneurial and resourceful — always finding new opportunities to engage consumers.
• Experienced in consumer-facing roles such as field sales, retail, hospitality, events, or demos.
• A strong communicator who can quickly build trust, listen actively, and tailor messaging to each consumer’s needs.
• Comfortable working independently in fast-paced environments, especially high-traffic retail stores.
• A problem-solver with a consumer-first mindset and strong sense of ownership over results.
• Licensed driver with a clean driving record.

Nice To Haves

• Bilingual in Spanish is a plus.

Responsibilities

• Brand Representation & Consumer Engagement
• Act as a trusted Brand Ambassador who builds awareness and interest through warm, engaging, and compliant interactions.
• Independently identify, engage, and support adult consumers using a consultative, consumer-first approach.
• Build and nurture a personal network through community connections, referrals, and word-of-mouth.
• Deliver clear, engaging explanations of heat-not-burn technology and the science behind reduced-risk products.
• Conduct high-quality guided trials that help consumers connect with the product experience.
• Use a tailored, empathetic sales approach to overcome objections and guide confident purchasing decisions.
• Retail Channel Support
• Work in key retail stores during scheduled shifts to drive trial, awareness, and sales.
• Provide product expertise and partner closely with retail associates to strengthen advocacy and consumer referrals.
• Maintain all kiosk assets, ensuring proper placement, visibility, and brand presentation.
• Build strong relationships with store managers and staff to reinforce support and drive engagement.
• Sales Acquisition & Prospecting
• Proactively acquire new consumers through in-field prospecting, local outreach, community presence, and your personal network.
• Build and maintain a healthy pipeline of consumers using multiple acquisition channels.
• Convert store traffic into meaningful interactions, guided trials, and sales.
• Manage incoming leads promptly, providing timely follow-ups and high-quality interactions.
• Consumer Retention & HyperCare
• Deliver personalized after-care (HyperCare) to support consumers through their first two weeks of usage.
• Proactively check in to ensure proper onboarding, usage confidence, and satisfaction.
• Resolve challenges or concerns that arise post-purchase to ensure long-term conversion.
• Maintain strong relationships that fuel referrals and incremental sales.
• Territory Ownership & Execution
• Take full ownership of your territory’s KPIs, including conversions, guided trials, engagement volume, and retention.
• Execute your schedule reliably and professionally, working independently across designated locations.
• Record daily activity, consumer interactions, and insights with accuracy and attention to detail.
• Collaborate with your team and manager to share learnings, improve processes, and maximize performance.

Benefits

• Play a key role in transforming the future of adult nicotine use.
• Join a supportive team backed by a globally recognized brand.
• Earn competitive compensation with bonus opportunities tied to performance.
• Build your personal consumer network while enjoying independence and autonomy in your day-to-day work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed