IPS Program Assistant

MONARCH•Shelby, NC

About The Position

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: This Opportunity: This position has been developed to support IPS teams. The Program Assistant shall provide a full range of supports to the team, including but not limited to: Organizing, coordinating, and monitoring all administrative operations of the team; Record management; Entering and tracking team performance beneficiary outcome data; Running reports; Receiving calls and responding to referral sources; Managing authorization requests; Assisting with organizational record-keeping; Managing human resources and continuing education files for ESPs; and Scheduling activities.

Requirements

High School Diploma (Required)
Clerical Experience | Not Required

Responsibilities

Demonstrate an ability to develop and maintain spreadsheets for tracking purposes.
Communicate effectively and efficiently, through multiple modes of contact (email, phone, letter, etc.).
Maintain and keep orderly and up-to-date files in relation to Behavioral Health Services such as committee minutes, actions, procedures, correspondence, personnel, payroll, program participants, finances, mailing lists, forms, agency directory, etc.
Coordinate preparation, and/or typing, of programmatic material, reports, meeting minutes, staff evaluations, mailings, and correspondence, etc.. as required or requested.
Demonstrate knowledge of statutes, regulations and policies of governing areas in which job responsibilities are performed.
Perform a variety of routine clerical duties including but not limited to filing, copying, faxing, sorting mail and posting, etc.
Ensure professional and courteous communications via telephone, fax, face-to-face, correspondence and any other method of communication used with all people served and agency stakeholders.
Demonstrate knowledge of emergency procedures and assist in crisis situations.
Demonstrate knowledge of and comply with all agency policies and procedures.
Complete all other relevant responsibilities assigned by the supervisor.