Iowa Senior Project & Client Service Manager

HNTB Corporation•Des Moines, IA

About The Position

Are you looking for a new, exciting opportunity? Join our Central States – Des Moines Office and be an integral part of advancing our growing Iowa Practice. We are looking for a team-oriented leader with Iowa DOT and/or local municipal transportation experience to manage and oversee project delivery, mentor and develop our growing team, and manage and grow client relationships and service. While the primary focus will be on local and statewide clients, the candidate will have the opportunity to support Midwest and national clients and projects through our Central States Office and firmwide transportation practice. Join our more than 110 years of experience and be a part of why HNTB consistently ranks as a top design firm by Engineering News Record (ENR). This opportunity entails being responsible for client service and growth of our Iowa Practice through project delivery, staff development, and strategic planning. The candidate will support managing assigned project(s), project teams, and client relationships throughout project lifecycles, including developing the scope and technical sections of proposal documents, participating in contract negotiations, and overseeing the delivery of the project plan to successfully accomplish HNTB’s 4 for 4 performance: delivery of quality work, on time, on budget and to the client’s satisfaction on every project. This position proactively manages the budget, schedule, technical requirements, contractual obligations, and client communications in support of project objectives. The candidate may provide high level technical tasks while managing and reviewing design related specifications, calculations, reports and plans, and the candidate will coordinate with internal and external partners including cross-discipline and functional teams to address and problem solve design-related issues or concerns. The Senior Project & Client Service Manager may manage multi-disciplinary project team(s) for one or more mini-mega ($1M to <$5M) projects or mega ($5M to < $25M) projects, or may lead or serve in a key discipline lead role on a super mega (> $25M) project management team. In addition to ensuring 4for4 to our clients through project delivery, the Senior Project & Client Service Manager will support and/or lead our Client Service Teams in strategic planning, client relationship growth, and external engagement. At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

Requirements

Bachelor’s degree in Engineering and 12 years of relevant experience
4 years of successful management of engineering projects
Winning, contracting, and successfully delivering 4for4 (on-time, on-budget, quality, client satisfaction) on multi-disciplined or large/complex projects, with the ability to identify and handle risk and change management independently.
Leading large teams inside and outside of HNTB including subconsultants.
Using system tools to manage, monitor, and deliver complex projects.
Leading HNTB Sophisticated processes as applicable to the project.
Serving as the lead interface with the client.
Deploying talent to other projects and developing successors to work with same client on other work.
Strategic support and leadership to Client Service Teams and the Iowa Practice.

Nice To Haves

20+ years relevant experience
Professional Engineer (PE) - State of Iowa or ability to obtain
Iowa DOT and/or local municipal experience
Active engagement and leadership roles in professional and/or civic organizations

Responsibilities

Responsible for development of the project scope and fee quotation and assists in the preparation of technical proposals and contracts in accordance with HNTB's Sophisticated Contracting Approach (SCA).
Serves as the primary client liaison and manages the project team to deliver the scope, schedule, and budgets to completion and to the client’s satisfaction.
Leads client contract scoping and negotiations.
Performs technical discipline tasks including analysis, reports, design, specification, and production for assigned projects.
Implements the firm’s project delivery plan using HNTB's Sophisticated Delivery Approach (SDA) on each project.
Leads the development and the execution of the project management plan.
Supervises and mentors team to overall project objectives.
Responsible for/oversees project staffing, including, but not limited to; recruitment, development, retention and succession of project staff; development of plan for project staff reporting; and support for performance and compensation reviews.
Partners with Client Service Leaders and pursuit champions to assist with business development, building client relationships, and pursuit efforts for mega and super mega projects in accordance with HNTB's Sophisticated Sales Approach (SSA).
Works with the project team and marketing resources to prepare appropriate proposal and presentation materials.
Leads proposal development and interview presentations for strategic, mini-mega or mega projects to the client as well as general presentations within the industry and community.
May be responsible for the recruitment, hiring, development and retention of staff, including development of plan for staff reporting, performance and compensation reviews, and succession.
Performs other duties as assigned.