iOS Software Engineer, Customer Systems

Apple•Sunnyvale, CA

About The Position

Are you passionate about crafting exceptional mobile experiences that delight millions of users? At Apple, we are reimagining the next generation of Support. By joining our team, you’ll help us evolve and expand the experiences we offer in the Apple Support app, such as Support Assistant, our latest Generative AI feature. As an iOS Software Engineer on our team, you will be responsible for shipping high-quality features to our customers and championing your ideas with peers, management, and business partners. You will benefit from working in a fast-growing organization where you're encouraged to "Think Different" and where your efforts play a key role in the success of Apple. If you are excited about building innovative experiences, join our team to make a difference! We build the Support app, Apple’s on-device, native solution for support available in the App Store. We are looking for a Software Engineer with experience developing consumer-facing applications for iOS. You will be responsible for building and maintaining highly scalable features, helping millions of Apple customers get the support they need. You are highly motivated, adept at creating intuitive user experiences, passionate about quality, and have a keen eye for the details that surprise and delight our customers. Your responsibilities include: Design, develop, and maintain engineering solutions using Xcode, Swift, SwiftUI, Async/Await, and the iOS SDK. Collaborate with backend engineers to define API contracts. Work closely with your peers, cross-functional partners, and stakeholders to define, develop, and release innovative features to our customers. Prototype new ideas to validate technical approaches and effectively communicate concepts across teams. Actively participate in architecture discussions and code reviews to ensure high-quality, performant features. Write comprehensive unit tests to maintain high code quality. Create internal tools to automate building, validating, and shipping processes.

Requirements

Core Platform Development: 4+ years of experience developing iOS applications using Swift, with proficiency in object-oriented design and programming, including a deep understanding and practical experience with modern Swift features like Concurrency and Swift Testing.
Native Frameworks: Deep familiarity with UIKit, SwiftUI, Core Animation, AVFoundation, and Async/Await.
Platform Acumen: Up-to-date with the latest iOS version changes, features, architectural patterns, sandboxing, security, privacy, code signing, and deployment best practices.
Web Services & APIs: Understanding of Protobuf, JSON, REST, and similar web service communication protocols.

Nice To Haves

visionOS: Experience developing and maintaining visionOS applications using Swift, SwiftUI, and Swift Concurrency.
Objective-C: Working experience with Objective-C, particularly for maintaining existing codebases.
Generative AI Knowledge: Familiarity with GenAI concepts, models, and their potential applications within a development environment.
CI/CD Expertise: Hands-on experience with CI/CD practices and tools for iOS development pipelines.
Performance & Quality: Experience with performance optimization, profiling tools (Instruments), and understanding of accessibility standards and inclusive design principles.
BS in Computer Science, Engineering, or equivalent industry experience.

Responsibilities

Design, develop, and maintain engineering solutions using Xcode, Swift, SwiftUI, Async/Await, and the iOS SDK.
Collaborate with backend engineers to define API contracts.
Work closely with your peers, cross-functional partners, and stakeholders to define, develop, and release innovative features to our customers.
Prototype new ideas to validate technical approaches and effectively communicate concepts across teams.
Actively participate in architecture discussions and code reviews to ensure high-quality, performant features.
Write comprehensive unit tests to maintain high code quality.
Create internal tools to automate building, validating, and shipping processes.

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