Invoicing Specialist - Customer Service

Crown Equipment Corporation • New Bremen, OH

130d

About The Position

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. The Invoicing Specialist - Customer Service will be responsible for managing invoicing, accounts payable, system maintenance, purchase orders, order inquiries, and working with the InfoLink configurator.

Requirements

• 0-2 years related experience
• Associate degree (Business, Accounting, Finance)

Nice To Haves

• Associate degree in Business or Accounting or equivalent related experience.
• Good working knowledge of data collection and reporting methods including Microsoft Excel.
• Good interpersonal and communication and organizational skills.

Responsibilities

• Organize and review invoices. Perform customer uploads and service fees associated. Work with the different customer business systems to ensure the consolidation is uploaded properly and payment is successful.
• Collaborate with Credit and Collections department on outstanding invoices. Work with the branch and dealer, and customer to find the issue. Assist with modifying the consolidated invoice when necessary for it to be paid by the customer.
• Maintain customer accounts in FleetSTATS software. Upload customer labor and parts pricing, manage monthly FleetSTATS fee, truck asset list, and review Partner Extranet accounts. Setup new customer users and grant access to FleetSTATS system. Work with Centralized Invoicing Manager on questions within customers or software system.
• Collaborate with customers on their monthly Purchase Order (PO) requirements and consolidated invoices. Obtain POs and ensure the proper POs are used based on location and invoice type. Follow up with the customer to receive a new PO when the PO is outdated or low on funds. Keep the customer PO spreadsheet updated.
• Work with InfoLink management, project managers, technical support and sales to research and process InfoLink parts order inquiries, short shipments and returns. Ensure answers are provided to internal support teams and retailers in a timely manner.
• Work with technical support and engineering on InfoLink configurator updates and modifications based on order inquiry feedback to ensure future parts orders do not have issues.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: Associate degree