NORTH AMERICAN TRAILER- INVOICE SPECIALIST/SERVICE WRITER

North American Trailer Sales LTD•Inver Grove Heights, MN

About The Position

If you are looking for a great place to have a career, let's talk!! We are a Minnesota based family-owned business with our main location in Inver Grove Heights and have an opening for a 1st shift Mobile Trailer Mechanic / Technician for our Service Trucks in our Trailer Shop. We are looking for someone with mechanical aptitude; detail oriented; willing to jump in and help out where needed; clean driving record (CDL license preferred); and has a strong work ethic. This position handles the complete repair and general maintenance of semi-trailers, as well as, all other styles and sizes of trailers. Awarded Star Tribune’s Top Workplaces 6 years in a row. We like to work hard, play hard, and take pride in everything we do! SCHEDULE: 1st Shift, Monday-Friday, 7am-4pm (approx. 40-60 hours per week) BENEFITS: Industry leading pay and benefits, paid weekly, overtime opportunities, vacation rollover, $50,000 life insurance policy gifted to all FT employees, 401k with a company match, career advancement programs, awesome company events, HUGE tech referral bonuses, monthly tech incentive bonus, plus a $5,000 sign on bonus! POSITION SUMMARY: Primary responsibility is to transfer information from RO onto customer invoice for processing. In addition, on an as needed basis: answer phones and customer inquiries into invoicing information; act as back-up to other Truck Office personnel; occasionally do some estimating.

Requirements

Great organization and follow through skills
Excellent attention to detail
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to follow specific guidelines
Strong alpha-numeric data entry skills; ability to type 60 – 80 words per minute
Solid problem-solving skills and ability to make well informed decisions
Ability to work effectively under direct supervision and follow specific guidelines
Strong Customer Service
Excellent communication skills both verbally and in writing including strong interpersonal communication skills
Understanding of engines and repairs needed
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management - Managing one's own time and the time of others.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Near Vision - The ability to see details at close range (within a few feet of the observer).
Speech Clarity - The ability to speak clearly so others can understand you.

Responsibilities

Enters alpha-numeric data from RO into computer efficiently and accurately. This includes; recording information from vehicle; understanding and deciphering mechanic’s documentation of service / repairs; making necessary corrections to content and grammar, if needed; and determining that the necessary parts are listed and costed properly. Follow-up for clarification, as needed.
Compares entered data to source documents, deleting incorrectly entered data and re-enters correct data
May clarify and verify accuracy of data to be entered
Create, lock and email invoices.
Use office machines to fax, scan and copy documents
Follow up on customer inquiries around invoice or account information
Performs other duties as needed and/or assigned
Provide back-up to other Truck Shop personnel
Estimate Truck Shop jobs for customers
Answer phones and follow up on customer inquiries / needs; directing call to appropriate person when needed
Occasionally provide guidance to mechanics, if needed
Handle in-person customer inquiries providing excellent customer service