Invoice Reimbursement Associate

Safelite • Columbus, OH

10h • $18 • Onsite

About The Position

This position is responsible for processing third party vehicle glass claims and preparing invoices to receive payment. The role requires phone interaction with clients and a strong focus on communication and service excellence.

Requirements

• High School Diploma Required
• Proven customer service experience in a phone-based role
• KSPH of 10,000+
• Strong verbal and written communication skills
• Adaptability to fast paced, frequently changing environment
• Familiarity with Microsoft Word and Oracle
• Candidates must reside in the Columbus, OH area and be willing to come on-site to the Home Office for training.

Responsibilities

• Audit documents for Shop Payment or Policy Holder reimbursement received via Outlook in Salesforce Case platform to ensure all necessary information is provided to process for payment.
• Respond to incoming email/fax through Salesforce or ACD Call to communicate with shops/customers and request any missing information, update them on their claim status, or direct them to the correct department.
• Call volume can vary but must be available for calls from 9am-4pm.
• Review for duplicate payments or supplemental requests based on shop/customer invoice submission.
• Work with other departments in Safelite to obtain necessary pricing/threshold approvals, coverage, network research, and shop vendor updates.
• Audit and update Mainframe referral for correct parent/bill to account and address for customer and/or shop.
• Upload Documents into Sv2.
• Recognize SIU/FL/Stray requests and forward documentation, as needed.
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• Pay starting at $18.00/hour
• Paid weekly on Fridays!
• Total job benefits valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• Paid training and access to all the tools and resources you'll need to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED