Invoice Audit Coordinator I

ArcBest • Fort Smith, AR

76d

About The Position

The Invoice Audit Coordinator I performs root cause analysis on discrepancies and works with various departments to resolve and improve processes in order to invoice customers quickly and accurately. This position performs necessary research to bill the correct customer with the correct invoice amount, to settle shipments in a timely manner, and confirm charges as needed. Duties also include scanning, indexing, and processing carrier invoices in an accurate and timely manner.

Requirements

• Bachelor's Degree, preferred
• Prior finance, billing, accounting, or relevant experience, preferred
• Proficient in Microsoft Office Suite, required

Nice To Haves

• Accuracy and Attention to Detail
• Effective Communications
• Financial Services Management
• Flexibility and Adaptability
• Information Capture
• Initiative
• Managing Multiple Priorities
• Problem Solving

Responsibilities

• Collaborate with internal decision makers on process improvements and follow-up procedures.
• Provide clear and concise documentation for follow-up procedures.
• Work in a team setting to accomplish department goals.
• Communicate with internal and external customers and carriers to confirm order information, request paperwork, and obtain necessary approvals/authorizations.
• Investigate and resolve order discrepancies.
• Resolve problems with internal and external customers.
• Index items in the A/P data entry queue for payment processing.
• Meet with management weekly to report progress.
• Rate and approve orders for invoicing.
• Other duties and projects, as assigned.
• Perform root causes analysis and take corrective action to prevent continued issues.
• Review and ensure all contract rates are accurate within the order.
• Maintain a positive attitude and high level of customer service with both internal and external customers.
• Collaborate with internal decision makers to improve customer relationships and process requirements.
• Verify the correct Bill-To is utilized in the order.
• Process invoices online for web-based customers.
• Open and scan invoices into the Accounts Payable (A/P) data entry queue.

What This Job Offers

• Industry: Truck Transportation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees