Investor Services Manager - PA-CC-Q2-2006- R004

SS&C Technologies•Kansas City, NV

2d•Hybrid

About The Position

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Investor Services Supervisor Location: Kansas City, MO - Hybrid/Remote Get To Know The Team: The Investor Services Supervisor is responsible for leading and developing a team of contact center representatives. As a supervisor, you will aid in the satisfaction and overall experiences our clients have with our organization. You will be the frontline and voice of our clients by supervising a team of associates who job responsibilities are to answer calls from investors and advisors efficiently and accurately. Why You Will Love It Here! Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more!

Requirements

Bachelor’s degree or 2 years of related industry and leadership experience preferred
Working knowledge of financial services industry preferred.
Thorough knowledge of transfer agency operations policies, procedures and legals.
Leadership skills utilized to effectively monitor and develop subordinates to ensure smooth operations of department, including training, evaluation and communication of expectations, requirements and results, and ensuring implementation and consistent application of corporate policies, procedures, and quality standards.
Decision making, prioritization and delegation skills are required to effectively manage daily operations.
Planning and goal setting skills are required to ensure highest client service levels are provided.
Ability to listen and communicate clearly and effectively, both verbally and in writing, in order to present, discuss and advise client(s), subordinates, upper management and other internal departments.
Presentation skills are required to participate in client visits and presentations.

Responsibilities

Monitor employee productivity and provide constructive feedback and coaching
Communicate organizational messages from upper management to the team and vice versa; ensure understanding and commitment towards organizational and division goals.
Complete regular one on one performance discussions and annual reviews.
Work closely with other supervisors and managers to prepare for client meetings and other activities to ensure client satisfaction.
Motivate employees and create solutions to increase employee morale and satisfaction.
Ensure adherence to legal and company policies and procedures; undertake disciplinary actions if the need arises.
Understands daily shareholder/participant requests and knows what is needed in order to complete those requests/inquiries.