Investor Service Specialist - Metals & Mining

Wood Mackenzie•New York, NY

About The Position

The Investor Service is a dynamic, multi-segment team that partners with the buyside community to support informed investment decision-making. We are seeking a Metals & Mining Specialist to work alongside our Metals & Mining Lead in supporting a rapidly growing client base as they navigate the complex metals and mining investment landscape. This role is critical to delivering exceptional value to our investor clients by combining deep sector knowledge, client relationship management, and commercial acumen to drive client satisfaction and business growth.

Requirements

Understanding of metals and mining markets, or demonstrated ability to quickly develop expertise in complex sectors
Proven experience in client-facing roles with strong relationship-building capabilities
Excellent written and verbal communication skills, with the ability to translate complex research into actionable insights
Strong problem-solving skills and the ability to think creatively to address unique client needs
Ability to work efficiently under time pressure while maintaining accuracy and attention to detail
Understanding of business development and the ability to identify growth opportunities
Self-sufficiency and Tenacity: High level of independence and drive to find solutions and achieve results
Team Collaboration: Ability to thrive in a collaborative team environment while managing individual responsibilities
Adaptability: Comfort with ambiguity and the ability to navigate evolving client needs and market dynamics
Client Focus: Genuine passion for delivering exceptional customer service and building lasting relationships
Initiative: Proactive mindset with the ability to anticipate needs and act without prompting
Professionalism: Confidence and poise when interacting with senior stakeholders and sophisticated investors

Responsibilities

Provide detailed, accurate, and timely responses to investor inquiries, maximizing the value clients derive from their Investor Service subscription
Develop creative, tailored solutions for complex client challenges that may not have off-the-shelf answers
Build and maintain strong relationships with key users to better understand and anticipate their evolving needs
Proactively engage with clients through personalized and targeted email communications
Highlight and contextualize Wood Mackenzie research and insights most relevant to investor decision-making
Anticipate market developments and client information needs to stay ahead of inquiries
Support Investor Service's commercial growth objectives through exceptional customer service
Identify and pursue opportunities for growth within existing client relationships
Recognize and communicate potential opportunities in the wider market
Contribute to client retention and expansion initiatives
Work closely with the Metals & Mining Lead to support a robust portfolio of important clients
Collaborate with colleagues across Wood Mackenzie's research and commercial teams
Share insights and best practices to enhance team performance