Investor Reporting Associate

Fannie Mae • Washington, DC

69d • $67,000 - $84,000

About The Position

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction. You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes. You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.

Requirements

• Ability to manage strict deadlines as well as prioritize and perform tasks in a high-production environment.
• High attention to detail and commitment to accuracy.
• Ability to quickly learn and provide assistance to external partners related to complex servicing matters.
• Ability to diagnose and solve problems efficiently and effectively.
• Work independently and also collaboratively.
• Perform data analysis to identify trends or relationships to inform conclusions about the data.
• Excellent communication, interpersonal, and persuasion skills.

Nice To Haves

• Bachelor degree or equivalent in Finance, Business or Accounting.
• Understanding of the mortgage ecosystem, including lenders, servicers, and secondary market operations.
• Demonstrated ability to innovate and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience.

Responsibilities

• Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA).
• Assist the team with exception requests, including escalation and communication of production incidents.
• Perform tasks related to process improvement efforts.
• Collaborate with the team on data analysis, forecasting, and managing capacity.
• Assist with monitoring process performance and risk assessments.

Benefits

• Broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees