Investor Reporting Analyst

Fay Servicing, LLC•Farmers Branch, TX

2d•$32 - $39•Hybrid

About The Position

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well as other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors. Reporting to the AVP, Investor Reporting, this position is responsible for reconciling, reporting, and remitting to various investors of single-family residential mortgages, including private label securitizations, Fannie Mae, Freddie Mac, and Ginnie Mae. This role performs daily operational processes to ensure timely reporting, remitting, and compliance in accordance with investor servicing guidelines, agreements and benchmarks which measure performance. Additionally, this position develops and enhances operational procedures utilizing the Black Knight MSP Servicing Bureau.

Requirements

Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
3+ years' experience in Investor Reporting or Investor Accounting
Prior experience in the Mortgage industry, including knowledge of servicing processing rules and guidelines
Direct experience or familiarity with test of expected cash custodial reconciliation preferred
Demonstrated experience working in a fast-paced work environment
Black Knight MSP experience preferred
Solid skills and experience in MS Word, Excel to compile and analyze data, PowerPoint and Outlook
Strong verbal and written communication skills
Strong listening skills with the ability to facilitate meetings and effectively lead discussions
Strong interpersonal skills
Strong analytical skills
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities
Client-focused with strong execution skills and results orientation
High-level of precision with attention to detail and consistency
Flexible, open to change, ability to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups
Compliance orientation
Self-directed; comfortable working with ambiguity and uncertainty

Responsibilities

reconciling, reporting, and remitting to various investors of single-family residential mortgages, including private label securitizations, Fannie Mae, Freddie Mac, and Ginnie Mae.
performs daily operational processes to ensure timely reporting, remitting, and compliance in accordance with investor servicing guidelines, agreements and benchmarks which measure performance.
develops and enhances operational procedures utilizing the Black Knight MSP Servicing Bureau.