Investor Reporting Analyst II

KeyBank•Overland Park, KS

4d•$57,000 - $87,000•Hybrid

About The Position

Under the supervision of the department manager, the Investor Accounting Analyst II is responsible for accurate and timely reporting and remitting as dictated by the related servicing agreements for assigned contracts. The role involves monitoring fund movements, reconciling custodial accounts, preparing investor reports, and ensuring compliance with servicing agreements. The analyst interacts with internal departments and external parties to manage investor inquiries and portfolio performance reporting.

Requirements

Bachelor's Degree in Accounting or Finance (preferred) OR equivalent experience (required)
1+ years experience in commercial mortgage loan servicing, accounting, or loan operations (required)
Timely and accurate reconciliation of custodial bank accounts to ensure compliance and minimize risk
Preparation and delivery of monthly reports and remittances in accordance with servicing agreements
Analysis of complex agreements to determine reporting and remittance obligations
Tracking and validating fund movements, including principal, interest, and escrow payments
Interpretation of financial data and loan performance metrics to support decision-making
Proficiency in systems like RECWEB and Strategy for data validation and reporting
Use of Excel for calculations, reconciliations, and ad-hoc reporting
Clear and professional interaction with internal teams, investors, and external stakeholders
Proactive identification and resolution of discrepancies to reduce financial and operational risk
Effective coordination with departments such as Loan Servicing, Accounting, and Asset Management
Commitment to delivering responsive, high-quality service to internal and external clients
Evaluation and recommendation of new contract setup information for accuracy and completeness
Support for resolving cash variances and ensuring accurate financial reporting
Verification of servicing fees, delinquency reports, and special servicing codes
Ability to make sound, data-driven decisions and escalate issues appropriately

Responsibilities

Monitor movement of funds to correct PI/TI accounts and process remittance of principal, interest, and other funds due to investors
Timely and accurately reconcile custodial bank accounts and clear outstanding items
Utilize current data reporting systems (e.g., RECWEB) effectively
Gather, validate, and deliver monthly files and reports to trustees or investors per contractual obligations
Calculate and validate fees and critical amounts for monthly reporting
Ensure accurate balances using loan servicing and image systems
Interpret servicing agreements to determine portfolio reporting and remittance requirements
Interact with internal departments and external parties regarding remittance and payment classifications
Reconcile and monitor advance levels to minimize risk
Review and recommend new contract setup information
Assist Loan Accounting with cash variance investigations
Ensure accuracy of servicing fees, delinquency reports, and special servicing coding
Communicate with investors and draft responses to inquiries
Coordinate work activities with Loan Servicing and Corporate Accounting
Participate in team development and community involvement
Work in-person to collaborate effectively with colleagues and ensure seamless operations
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.