Investment Team Support Associate - Aladdin

Neuberger Berman•New York, NY

1d•$100,000 - $130,000

About The Position

We are seeking an Investment Team Support Associate to join our team. This is a high-performing function within the Public & Private Markets, with a primary, end-to-end focus on Blackrock’s Aladdin. This role will serve as an operational partner and escalation point for all Investment Teams, including Equities, Fixed Income, Loans, Liquidity, and Multi-Asset strategies across workflows, data, controls, interfaces, and analytics. This team is the operational front line, aligned to Investment Teams and Traders to provide high-touch support, proactively monitor servicing, and resolve front-to-back issues impacting execution, risk, performance attribution and reporting. The role centralizes Aladdin problem-solving, builds operating playbooks, and drives change management for platform and regulatory/process updates, partnering closely with Middle Office, Custodians, Brokers, Technology, Compliance, and Risk.

Requirements

3-6 years of experience in investment operations, front-office support, or middle office roles at a global asset manager or financial institution. (Buy Side experience is a must have)
3+ years of end-to-end Aladdin expertise across order management, compliance, trade lifecycle, positions/pricing, analytics, reconciliations, interfaces/integrations, and start-of-day publishing; complementary experience with CTM, WSO, GTSS, CLS, Bloomberg, and FactSet.
Ability to translate PM requirements into Aladdin configurations, workflows, and controls.
Proven leadership running front-to-back support across multiple strategies and asset classes.
Deep knowledge of investment vehicles including pooled funds, institutional mandates, and separately managed accounts (SMAs).
Extensive experience with trade management workflows, regulatory reporting, incident oversight, and operational KPIs/SLAs; ability to define and publish Aladdin-centric scorecards.
Experience with global standards, broker/custodian practices, and control frameworks; audit readiness and remediation in Aladdin-enabled workflows.
Data-driven approach to identifying trends, managing performance, and enhancing operational resilience; advanced Excel and familiarity with SQL/BI tools (Tableau/Power BI) for KPI dashboards.
Exceptional communication and stakeholder management; comfort engaging PMs and senior leadership during incidents and change events, operating in a global, time-sensitive environment.

Responsibilities

Provide dedicated operational support to investment product/strategy across asset classes with end-to-end Aladdin ownership.
Serve as operational oversight of portfolio-level data and controls for Investment Teams and Traders within the Aladdin ecosystem (orders, compliance, allocations, trades, positions, pricing, analytics, reconciliations, interfaces, and start-of-day publishing).
Anticipate PM needs and resolve Aladdin-centric workflow issues; translate requirements into Aladdin configurations and controls.
Lead incident management (triage, RCA, remediation, stakeholder communication) and post-incident trend analysis to strengthen Aladdin controls.
Streamline operations and enhance controls using Aladdin data/technology; define KPIs/SLAs and publish actionable scorecards to senior management.
Drive UAT, training, and adoption for Aladdin platform changes and regulatory/process transformations.
Foster a culture of ownership, client focus, and continuous improvement; allocate resources to support changing priorities.
Build deep relationships with PMs, Traders, Operations, Compliance, Technology, and Risk; represent investment teams in process, regulatory, and platform forums.
Resolve operational issues with an Aladdin focus, working cross-functionally with Middle Office, Custodians, Brokers, Technology, and Compliance teams.
Foster a culture of ownership, client focus, and continuous improvement across Aladdin-enabled workflows.
Serve as a trusted advisor, ensuring investment teams receive timely, high-quality Aladdin support.