Investment Systems User Support Associate

Cambridge Associates • Boston, MA

404d

About The Position

The Investment Systems User Support Associate at Cambridge Associates LLC plays a crucial role in delivering exceptional support and service to institutional investor clients and internal staff users. This position requires a proactive approach to problem-solving and a strong commitment to customer service excellence, ensuring that users can effectively utilize the Optica product line and other software solutions. The role is dynamic, requiring the ability to manage multiple inquiries while maintaining high service quality.

Requirements

• BS/BA with 2-4 years of relevant experience
• Highly detail-oriented, with the ability to maintain a high standard of accuracy
• Analytical problem-solver
• Proficiency in Excel and comfort with data manipulation and interpretation
• Strong desire to serve users and resolve questions in a timely and efficient manner
• Excellent written/verbal communication, interpersonal, and organizational skills
• Self-starter, and ability to work independently in a dynamic environment
• Private investments experience a plus, but not necessary
• Must be eligible to work without restriction in the United States

Responsibilities

• Deliver first class customer service to our institutional investor clients and global internal staff users.
• Support clients and internal users, serving as an expert on the Optica product line and functionality.
• Address or triage user questions.
• Provide platform demonstrations to clients and CA staff users.
• Prepare customized quarterly benchmark analysis for subscribing clients.
• Replicate software issues to diagnose and resolve incidents quickly.
• Work closely with CA colleagues to onboard and set up new platform users.
• Efficiently manage multiple inquiries simultaneously while maintaining a high quality of service to our users.
• Act as a conduit for feedback from CA staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees