Investment Services Associate

Stanford Federal Credit Union•Palo Alto, CA

About The Position

Investment Services Associate Opportunity at Stanford Federal Credit Union! We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we need you on our team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University and some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry. Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives! We are seeking a motivated and client-focused Registered Investment Services Associate to join our growing team. This individual will provide comprehensive support to our Wealth Advisors and play a key role in enhancing the client’s experience. The ideal candidate will hold active FINRA Series 7 and Series 66 (or Series 63 & 65) licenses, possess experience with CRM systems such as Client Works and/or Redtail, and have a strong interest in building a long-term career as a Wealth Advisor.

Requirements

Bachelor’s degree in finance, business, or a related field preferred.
Active Series 7 and Series 66 (or Series 63 & 65) licenses required.
A minimum of 1–3 years of experience in a client service or advisor support role within a financial services or wealth management firm.
Proficient in Word, Excel, Outlook, PowerPoint, and CRM software
Positive, customer focused attitude and demeanor with a desire to provide outstanding service.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Self-motivated with a demonstrated interest in developing into a Wealth Advisor role.
Knowledge of SFIS/LPL rules, products, services, regulations, procedures, philosophies, techniques, practices, and its interrelated functions.

Responsibilities

Communicate daily directly with advisors, clients, prospects, and vendors.
Process new client paperwork in coordination with client services team, and assist with new account openings, transfers, and transactions with firm custodian(s).
Complete monthly reports as requested by Advisors or Management.
Maintain client records in CRM database, including documentation of phone calls and conversations with clients. Communicate confidential client information professionally and discreetly.
Assist financial advisors with scheduling of appointments, which are a result of emails, phone inquiries, or regular reviews of current clients.
Provide continuity of activities for the financial advisors, in their absence.
Coordinate activities with the Marketing Department of the credit union to assure prompt, efficient operations between organizations, as necessary.
Maintain all internal policies, procedures, and client files in strict confidence.

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll reimbursement $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources