Investment Management Technology Support Coordinator

Marsh McLennan • Boston, MA

91d • Hybrid

About The Position

Mercer is a global consulting leader dedicated to helping clients enhance the health, wealth, and careers of their most vital asset—their people. At Mercer Investments, we provide tailored guidance throughout the investment decision-making and risk management processes. Join us as a Technology Support Coordinator and be a key driver in ensuring our investment technology infrastructure is robust, secure, and aligned with strategic goals.

Requirements

• Strong technical background in IT systems, networking, server management, cybersecurity, and experience with investment management software such as portfolio systems, trading platforms, and data analytics tools.
• Proven experience managing IT support teams within the investment management sector, with a solid understanding of the investment process and supporting tools.
• Excellent communication skills, with the ability to engage effectively with technical teams, business stakeholders, and clients at all levels.
• Demonstrated ability to troubleshoot and resolve complex technical issues quickly and efficiently, maintaining high service standards.
• Experience in developing policies, planning future IT needs, and managing budgets related to investment technology support.

Nice To Haves

• Prior experience working with cloud-based platforms such as Databricks, Python, SQL (Presto, Hive, BigQuery), and visualization tools like Power BI, Tableau, or Looker.
• Knowledge of change management, security protocols, and compliance standards specific to investment data and systems.
• Ability to anticipate future IT requirements and develop strategic plans to enhance support models and infrastructure.
• A customer-centric approach with a focus on delivering high satisfaction levels through proactive support, training, and stakeholder engagement.

Responsibilities

• Lead the design and execution of our targeted Investment IT support model, ensuring seamless resolution of technical issues related to investment management applications, trading platforms, and risk analytics tools.
• Collaborate closely with investment teams, stakeholders, and shared service technology groups to understand their needs, provide expert support, and facilitate system upgrades and change management processes.
• Develop and maintain comprehensive documentation, support policies, and procedures to ensure operational consistency, security compliance, and effective knowledge sharing across teams.
• Manage support tickets efficiently, prioritize critical issues, and guide the team on best practices for resolving complex application problems, including system upgrades and security updates.
• Provide regular updates to senior management on IT support performance, ongoing issues, and strategic recommendations for future technology enhancements.

Benefits

• Professional development opportunities
• Interesting work and supportive leaders
• Vibrant and inclusive culture
• Range of career opportunities
• Benefits and rewards to enhance well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities