Investment Management Technology Support Coordinator

Marsh McLennan • Bunnell, FL

2d • Hybrid

About The Position

Mercer is a global consulting leader dedicated to helping clients enhance the health, wealth, and careers of their most vital asset—their people. At Mercer Investments, we provide tailored guidance throughout the investment decision-making and risk management processes. Join us as a Technology Support Coordinator and be a key driver in ensuring our investment technology infrastructure is robust, secure, and aligned with strategic goals. Investment Management Technology Support Coordinator We will count on you to: Lead the design and execution of our targeted Investment IT support model, ensuring seamless resolution of technical issues related to investment management applications, trading platforms, and risk analytics tools. Collaborate closely with investment teams, stakeholders, and shared service technology groups to understand their needs, provide expert support, and facilitate system upgrades and change management processes. Develop and maintain comprehensive documentation, support policies, and procedures to ensure operational consistency, security compliance, and effective knowledge sharing across teams. Manage support tickets efficiently, prioritize critical issues, and guide the team on best practices for resolving complex application problems, including system upgrades and security updates. Provide regular updates to senior management on IT support performance, ongoing issues, and strategic recommendations for future technology enhancements.

Requirements

• Strong technical background in IT systems, networking, server management, cybersecurity, and experience with investment management software such as portfolio systems, trading platforms, and data analytics tools.
• Proven experience managing IT support teams within the investment management sector, with a solid understanding of the investment process and supporting tools.
• Excellent communication skills, with the ability to engage effectively with technical teams, business stakeholders, and clients at all levels.
• Demonstrated ability to troubleshoot and resolve complex technical issues quickly and efficiently, maintaining high service standards.
• Experience in developing policies, planning future IT needs, and managing budgets related to investment technology support.

Nice To Haves

• Prior experience working with cloud-based platforms such as Databricks, Python, SQL (Presto, Hive, BigQuery), and visualization tools like Power BI, Tableau, or Looker.
• Knowledge of change management, security protocols, and compliance standards specific to investment data and systems.
• Ability to anticipate future IT requirements and develop strategic plans to enhance support models and infrastructure.
• A customer-centric approach with a focus on delivering high satisfaction levels through proactive support, training, and stakeholder engagement.

Responsibilities

• Lead the design and execution of our targeted Investment IT support model, ensuring seamless resolution of technical issues related to investment management applications, trading platforms, and risk analytics tools.
• Collaborate closely with investment teams, stakeholders, and shared service technology groups to understand their needs, provide expert support, and facilitate system upgrades and change management processes.
• Develop and maintain comprehensive documentation, support policies, and procedures to ensure operational consistency, security compliance, and effective knowledge sharing across teams.
• Manage support tickets efficiently, prioritize critical issues, and guide the team on best practices for resolving complex application problems, including system upgrades and security updates.
• Provide regular updates to senior management on IT support performance, ongoing issues, and strategic recommendations for future technology enhancements.

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed