Investment Client Care Brokerage Services Representative

Truist Bank•Charlotte, NC

15d•Onsite

About The Position

This is an on-site position. Location options are Tampa, FL; Charlotte, NC; Orlando, FL; Atlanta, GA. Brokerage Service Representatives are a part of Investment Client Care (ICC) which acts as the service support team for Self-Directed, Centralized Advisor Center (CAC) assigned and Signature Advantage brokerage clients via phone. Teammates are responsible for answering client inquiries with a professional attitude and manner while adhering to measurable departmental goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account holders, referring more complex issues to management for guidance and/or resolution. 2. Proficient understanding of product knowledge and continuously developing client service skills. 3. Research account and transaction records to resolve discrepancies, answer questions or provide documentation on client activities. 4. Conduct outbound client calls as a follow up and resolution to inquiries. 5. Assist clients with completing investment forms, transferring funds, and completing distributions. 6. Answer inquiries related to tax documents, trade confirmations, and monthly investment statements. 7. Act as priority contact number for assisting clients with questions regarding the Digital Investment platform (currently WealthScape - future Scivantage). 8. Refer investment opportunities to internal Client Advisory Center when aligns with clients financial needs. 9. Maintain knowledge of industry regulations related to products and continuing education requirements required by FINRA. 10. Serve as an advocate of the client while balancing risk.

Requirements

Hold FINRA Series 7 & Series 63 or 66 and maintain continuing education coursework to keep licenses in good standing. (Candidates will be considered if they have at least 1 of the required licenses and can obtain the additional licenses during employment)
Proficiency in written and verbal communications
Proficient using basic computer applications, such as Microsoft Office software products
Two or more years of call center experience or high volume, fast paced work environment
Experience with brokerage and digital applications such as WealthScape, Advisor Desktop, Cashiering, SNAP, and Channelink
High school diploma or equivalent certification

Nice To Haves

Bachelor's degree in relevant banking/business field
Two or more years of Investment Industry knowledge and/or experience
Additional FINRA and Insurance Licenses

Responsibilities

Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account holders, referring more complex issues to management for guidance and/or resolution.
Proficient understanding of product knowledge and continuously developing client service skills.
Research account and transaction records to resolve discrepancies, answer questions or provide documentation on client activities.
Conduct outbound client calls as a follow up and resolution to inquiries.
Assist clients with completing investment forms, transferring funds, and completing distributions.
Answer inquiries related to tax documents, trade confirmations, and monthly investment statements.
Act as priority contact number for assisting clients with questions regarding the Digital Investment platform (currently WealthScape - future Scivantage).
Refer investment opportunities to internal Client Advisory Center when aligns with clients financial needs.
Maintain knowledge of industry regulations related to products and continuing education requirements required by FINRA.
Serve as an advocate of the client while balancing risk.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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